Navpreet Cheema
Summary
Dedicated, meticulous, and committed individual with almost 7 years of customer service experience. Skilled in administrative tasks, computerized operations, and public relations. Strong interpersonal skills shown through courtesy and compassion. Ready to utilize conceptual understanding to help achieve organizational objectives in a new setting for success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contract Internship
Nautical Crime Investigation Services
03.2023 - 08.2023
- Collaborated with a multidisciplinary team to contribute to the Crime Organizations and Known Routes Database.
- Applied criminological knowledge and critical-thinking skills to support crime detection initiatives.
- Demonstrated leadership and creativity in problem-solving within a dynamic environment.
- Quickly learned and executed tasks, becoming a reliable resource for colleagues seeking guidance.
- Enhanced emotional intelligence for effective communication and relationship-building with team members.
Hostess
Samurai Sushi Squamish Downtown
07.2021 - Current
- Communicating guest’s dislike, dietary needs immediately to the kitchen, server or manager.
- Worked closely with servers, kitchen staff, and management to ensure smooth operations during peak hours.
- Handled guest complaints and concerns promptly and professionally, ensuring customer satisfaction and repeat business.
- Juggled multiple responsibilities, including answering phones, managing reservations, and coordinating with staff, while maintaining a calm and friendly demeanor.
Front Desk Representative- Temporary Position
Aava Whistler Hotel
07.2022 - 08.2022
- Brought in to fill a temporary staffing need during a particularly busy period.
- Utilized industry-standard software focusing on quality and courtesy to process reservations, cancellations, and other clerical tasks.
- Offered information on hotel services, guest registration, and directions, or provided recommendations.
- Managed a variety of customer service and administrative tasks to resolve guest issues quickly and efficiently.
- Ran daily reports, identified and communicated any special requests.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, or taking messages.
Grocery Stock Clerk
Your Independent Grocer
03.2017 - 01.2020
- Stocked shelves efficiently to ensure optimal product availability and visibility.
- Organized inventory using FIFO method to maintain freshness and minimize waste.
- Maintained product knowledge to better assist customers with dietary restrictions, preferences, or inquiries about specific items.
- Increased customer satisfaction with prompt assistance, answering questions, and locating items as needed.
Education
Bachelor of Arts - Criminology and Sociology
Simon Fraser University
Burnaby, BC06-2026
High School Diploma -
Howe Sound Secondary School
Squamish, BC06-2022
Skills
- Interpersonal Communication
- Organizational Skills
- Detail Oriented
- Creativity and Critical Thinking
- Proficiency in Microsoft Office
- Effective multitasking
LANGUAGES
ENGLISH
Native or Bilingual
PUNJABI
Native or Bilingual
Hindi
Full Professional
Certification
- TCPS 2: CORE | 2023
- Food Safe | 2021
- Serving it Right | 2023
- CPR/AED/First-Aid | 2025
Timeline
Contract Internship
Nautical Crime Investigation Services
03.2023 - 08.2023
Front Desk Representative- Temporary Position
Aava Whistler Hotel
07.2022 - 08.2022
Hostess
Samurai Sushi Squamish Downtown
07.2021 - Current
Grocery Stock Clerk
Your Independent Grocer
03.2017 - 01.2020
Bachelor of Arts - Criminology and Sociology
Simon Fraser University
High School Diploma -
Howe Sound Secondary School
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