Summary
Overview
Work History
Education
Skills
Timeline
Generic

Navpreet Banga

Richmond

Summary

Hardworking Client Care Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Front Desk Coordinator

Cactus Club Cafe
01.2021 - Current
  • Reported on daily office activities to help managers stay on top of dynamic conditions and made proactive decisions.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Managed filing systems and collecting data for electronic and hard copy documents to keep accurate, organized records.
  • Supported managers with proactive correspondence management, document coordination and customer relations.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Resolved guest and employee complaints by using clear and effective communication to maintain complete customer satisfaction.
  • Entered data, generated reports and produced tracking documents.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Aided colleagues, managers and customers through regular communication and assistance.

Sales Representative

Gap
01.2019 - 03.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

SEASONAL

ARITZIA DISTRIBUTION CENTRE
03.2022 - 02.2023
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Ambassador

L'oreal, Estee Lauder, Garnier, MAC Cosmetics, Amazon
12.2015 - 03.2020
  • Brand Ambassador for companies such as: L'oreal, Gymshark, Pandora, Amazon, Mac Cosmetics to promote brand awareness through online presence, and event marketing.
  • Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
  • Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets.
  • Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.

Animal Shelter Volunteer

Cats Sanctuary
12.2020 - Current
  • Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
  • Observed and monitored for signs of illness or injury to report symptoms and overall animal health to supervisor.
  • Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.

Education

High School Diploma -

H.J Cambie Secondary
Richmond, BC
06.2013

Associate of Arts - Hospitality & Business Management

The Art Institute of Vancouver
Vancouver, BC
06.2015

Certificate - CPR BLS

FIRST AID
Intensive Care First Aid
02.2021

Coursework - Psychology

Kwantlen Polytechnic University
Richmond, BC

Skills

  • Office administration
  • Project Management
  • Organizational Skills
  • Communications skills: Verbal, writing
  • Independent and cooperative with others
  • First Aid/CPR
  • Microsoft Office, Excel, Windows
  • Strong Analytical Skills
  • High attention to detail

Timeline

SEASONAL

ARITZIA DISTRIBUTION CENTRE
03.2022 - 02.2023

Front Desk Coordinator

Cactus Club Cafe
01.2021 - Current

Animal Shelter Volunteer

Cats Sanctuary
12.2020 - Current

Sales Representative

Gap
01.2019 - 03.2021

Ambassador

L'oreal, Estee Lauder, Garnier, MAC Cosmetics, Amazon
12.2015 - 03.2020

High School Diploma -

H.J Cambie Secondary

Associate of Arts - Hospitality & Business Management

The Art Institute of Vancouver

Certificate - CPR BLS

FIRST AID

Coursework - Psychology

Kwantlen Polytechnic University

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Navpreet Banga