Navnoor Singh

• Support individuals in a vulnerable population with professionalism and respect
• Maintain a calm presence in a high-stress environment
• Follow shelter rules, safety protocols, and confidentiality requirements
• Assist with de-escalation and refer issues to staff when required

• Engaged daily with the public in residential and commercial settings
• Clearly explained policies and procedures to encourage voluntary compliance
• Calmly de-escalated complaints and access disputes
• Assessed safety risks and exercised sound judgment in the field
• Completed accurate digital documentation for all interactions

• Interacted professionally with the public at delivery locations
• Followed company procedures, traffic laws, and safety standards
• Managed access issues and customer concerns calmly
• Exercised sound judgment regarding safety and property

• Supervised daily operations in a high-traffic public environment
• Addressed disputes and disruptive behaviour using de-escalation techniques
• Enforced safety, conduct, and cash-handling policies
• Completed incident reports, daily logs, and compliance documentation
• Maintained a safe and orderly environment for staff and the public

• Maintained confidential financial and payroll records
• Prepared financial statements and government remittances
• Ensured compliance with regulatory and reporting requirements
• Demonstrated accuracy, integrity, and attention to detail

• Verified identification and ensured compliance with liquor laws and store policies
• Refused service when legal requirements were not met, maintaining professionalism
• Managed customer interactions calmly, including difficult or intoxicated individuals
• Followed cash-handling, security, and safety procedures
• Maintained a safe and orderly retail environment