NAVNEET SINGH
Mississauga
Summary
Detail-oriented professional with a strong background in office administration, marketing, and customer service. Skilled in managing schedules, coordinating projects, and delivering exceptional customer experiences. Proven ability to enhance operational efficiency and foster client satisfaction. Adept in communication, organizational skills, and problem-solving in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Office Administrator & Marketing Specialist
Furnace & AC Experts
08.2024 - Current
- Coordinated client communications, scheduled appointments, and ensured seamless daily operations
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Utilized specialized software to capture and process data.
- Assisted in executing marketing strategies to align with operational goals
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Prioritized tasks, developed timelines, and ensured deadlines were met.
Administrative Support Specialist (Independent Contractor)
Constant Concepts
05.2021 - 07.2024
- Provided administrative support, managing documentation, data entry, and reporting tasks
- Delivered exceptional customer service by promptly addressing inquiries and client needs
- Assisted in coordinating marketing projects, supporting document management, and aligning strategies with client objectives
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
- Supported the company''s growth by conducting thorough research on industry trends, analyzing competitors'' strategies, and providing actionable insights to inform decision-making processes.
- Increased customer satisfaction by providing prompt and accurate information to inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Technology (B.Tech) - CSE
Skills
- Office Administration
- Customer Service
- Data Entry & Record Management
- Scheduling & Document Management
- Microsoft Office (Word, Excel, Outlook)
- Communication & Interpersonal Skills
- Time Management & Organizational Skills
- Problem-Solving & Decision-Making
- Online Marketing
- Administrative Support: Scheduling, record-keeping, and organizing
- Document management
- Customer relationship management (CRM)
Languages
English
Timeline
Office Administrator & Marketing Specialist
Furnace & AC Experts
08.2024 - Current
Administrative Support Specialist (Independent Contractor)
Constant Concepts
05.2021 - 07.2024
Bachelor of Technology (B.Tech) - CSE
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