Navneet Kaur Sondh
Surrey
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Dollarama
10.2021 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Approved regular payroll submissions for employees.
- Analyzed and interpreted store trends to facilitate planning.
Assistant Team Lead
Dollarama
05.2021 - 10.2021
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed team workload to reach production targets.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
Pizza Chef
4 Brother Pizzas
10.2018 - 01.2020
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Fostered positive working environment through effective communication and time management.
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
- Monitored and maintained clean working areas and cooking surfaces.
- Cooked pizza, calzones, stromboli and pasta.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Trained and assisted new kitchen staff members.
- Reduced customer waiting by batch cooking popular items during rush times.
- Created specialty pizzas to diversify menu and promote restaurant.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Associate
Dollarama
01.2018 - 01.2020
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Smoothie Barista
Booster juice
01.2018 - 11.2018
- Contacted supervisor to notify of low product stock or other concerns.
- Took customer orders and accurately processed in system.
- Explained product details to share ingredients, allergens or preparation methods.
- Operated POS system for quick order entry and cash drawer accuracy.
- Cut, diced, and chopped fresh ingredients and toppings for smoothies.
- Solved problems, finding possible causes and taking action to correct.
- Communicated special requests and coordinated daily tasks working with teammates.
- Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Cashier
Husky Gas Station
05.2016 - 12.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
Education
Diploma - Interactive Web Design And Development
Georgian College of Applied Arts And Technology
Barrie, ON04.2016
Certificate - Computer Web Programming
GD Infotech
Ludhiana, Punjab, IND01.2015
High School Diploma -
Green Grove Public School
Ludhiana, Punjab, IND03.2014
Skills
- Employment Law
- Microsoft Project
- Google Docs
- Microsoft Internet Explorer
- Employee Scheduling
- Accounting Techniques
- Staff Supervision
- Strategic Planning
- Customer Service
- Supply Chain Management
- Product and Service Sales
- Sales Strategies
Timeline
Assistant Store Manager
Dollarama
10.2021 - Current
Assistant Team Lead
Dollarama
05.2021 - 10.2021
Pizza Chef
4 Brother Pizzas
10.2018 - 01.2020
Associate
Dollarama
01.2018 - 01.2020
Smoothie Barista
Booster juice
01.2018 - 11.2018
Cashier
Husky Gas Station
05.2016 - 12.2017
Diploma - Interactive Web Design And Development
Georgian College of Applied Arts And Technology
Certificate - Computer Web Programming
GD Infotech
High School Diploma -
Green Grove Public School
Similar Profiles
Lourdine Herard THELUSLourdine Herard THELUS
Préposée service clientèle, vente et rayons at DollaramaPréposée service clientèle, vente et rayons at Dollarama
Lakshmi PrasadLakshmi Prasad
Assistant Manager at DollaramaAssistant Manager at Dollarama
Bansi SojitraBansi Sojitra
Team Leader at DollaramaTeam Leader at Dollarama
Babak NematiBabak Nemati
Store Manager at DollaramaStore Manager at Dollarama
DEAN VEERENDEAN VEEREN
Laborer at B&B Contracting GroupLaborer at B&B Contracting Group