Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Navneet Kaur Pamma

Brampton

Summary

Dynamic Loss Prevention Coordinator with expertise in physical security and incident reporting at Hudson's Bay. Proven ability to enhance facility protection through strategic advice and proactive adjustments. Skilled in critical thinking and active listening, fostering collaboration across departments to drive effective loss prevention initiatives and improve overall business integrity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Loss Prevention Coordinator

Hudson's Bay
11.2023 - Current
  • Coordinated with other departments to ensure seamless integration of loss prevention initiatives across all areas of the business.
  • Maintained extensive knowledge of current trends in retail crime, allowing for proactive adjustments to loss prevention strategies as needed.
  • Provided expert advice on physical security measures such as access control systems and CCTV placement, enhancing overall facility protection levels.
  • Streamlined reporting procedures for suspected incidents of theft or fraud, ensuring timely and accurate communication with relevant parties.

Customer Service Representative

Walmart
11.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Merchandise Associate

Shoppers Drug Mart
08.2022 - 09.2023
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Updated signage and price tags to reflect current sales.

Education

Post-Baccalaureate Diploma - Logistics And Supply Chain Management

Canadore College
Brampton, ON
04-2024

Bachelor of Science - Sustainable Agriculture

Fleming College
Peterborough, None
08-2023

Bachelor of Science - Agricultural Engineering

Punjab Agriculture University
India
08-2019

Skills

  • Physical security
  • Incident reporting
  • Security protocols
  • Access control
  • Critical thinking
  • Active listening
  • Data entry
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint
  • Microsoft Word

Languages

Spanish
Limited Working
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • First Aid, CPR
  • Security Guard.
  • WHMIS
  • Project management
  • Six sigma green belt


Timeline

Loss Prevention Coordinator

Hudson's Bay
11.2023 - Current

Customer Service Representative

Walmart
11.2023 - 12.2024

Merchandise Associate

Shoppers Drug Mart
08.2022 - 09.2023

Post-Baccalaureate Diploma - Logistics And Supply Chain Management

Canadore College

Bachelor of Science - Sustainable Agriculture

Fleming College

Bachelor of Science - Agricultural Engineering

Punjab Agriculture University

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Navneet Kaur Pamma