Navneet Kaur Neetu
Summary
Detail- oriented in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
All Care Physio
Delta, BC
11.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created detailed expense reports and requests for capital expenditures.
- Created PowerPoint presentations for business development purposes.
- Arranged rapid office equipment repair and maintenance with vendors.
- Processed invoices and billings.
Analyst
eClerx Services Limited
Chandigarh, India
01.2019 - 10.2019
- Handled customer grievances professionally and provided the most suitable solutions for their concern. Assisted customers and troubleshoot technical issues related to their products via chats and voice process
- Analyzed information and evaluated results to choose the best solution and solved problems. Ensured taking appropriate steps to resolve customers issues and providing feedback accordingly
Associate- Customer Support
Tech Mahindra
Chandigarh, India
06.2018 - 12.2018
- Resolved sales related issues by communicating effectively in a customer-oriented manner
- Expert in handling escalations and providing immediate resolutions for customer grievances
- Consistent in follow-up processes to improve call quality and reduce customer call-backs
- Educated customers about recent trends and offers in Flipkart to increase product sales
Education
Post Degree Diploma - Network Technology Administration And Security
Vancouver Community College
Vancouver, BC12.2023
Post-Graduation Diploma - Digital Media Studies Management Science
Pacific Link College
Surrey, BC12.2021
B.Tech - Computer Science Engineering
Punjab Technical University
05.2018
Skills
- Web Developer (https://tuaambrosiawordpresscom/ , https://wannaeatinvanwordpresscom/)
- Computer Programming (C, C, Java, Android)
- MS- Excel, Word, PowerPoint
- Computer literacy
- Project Management
Certification
- Android and JAVA developer
- Participated in Hackathon (CodeFest)
Timeline
Administrative Assistant
All Care Physio
11.2021 - Current
Analyst
eClerx Services Limited
01.2019 - 10.2019
Associate- Customer Support
Tech Mahindra
06.2018 - 12.2018
Post Degree Diploma - Network Technology Administration And Security
Vancouver Community College
Post-Graduation Diploma - Digital Media Studies Management Science
Pacific Link College
B.Tech - Computer Science Engineering
Punjab Technical University
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