Navneet Kaur Mann
Brampton,ON
Summary
Competent sales coordinator driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
5
5
years of professional experience
Work History
Sales Coordinator
Quality Inn Airport West
Mississauga , Ontario
06.2019 - Current
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Secured new clients and accounts by analyzing and catering products to specific needs
- Managed guest complaints and compliments on all social media platforms
Front Desk Agent
Quality Inn Airport West
Mississauga , Ontario
06.2018 - 05.2019
- Answered multi-line phone system and responded to inquiries
- Used choice advantage to process reservations, check-ins and check-outs
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Confirmed relevant guest information and payment methods to prevent fraud
Customer Service Cashier
Home hardware
Toronto, Ontario
04.2018 - 06.2018
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Maintained current knowledge of store promotions and highlighted sales to customers
- Prepared and submitted end-of-shift reports
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers with locating and choosing merchandise in any store department
Education
Bachelor of Applied Arts - Fine Arts
Institute of fine arts
Rajpura04.2013
Diploma - Graphic Design
Humber college
Toronto05.2019
Skills
- Communication skills
- Strong enthusiasm
- Customer relations
- Cash balancing
- Payment processing
- Heavy lifting
- Refunds and exchanges
- Multi-tasking ability
- Customer assistance
- Basic math skills
- Team Player
- Filing Systems
- Attention To Detail
- Telephone Calls
- Office Procedures
- Excellent Written Communication
- Billing and invoicing
Timeline
Sales Coordinator
Quality Inn Airport West
06.2019 - Current
Front Desk Agent
Quality Inn Airport West
06.2018 - 05.2019
Customer Service Cashier
Home hardware
04.2018 - 06.2018
Bachelor of Applied Arts - Fine Arts
Institute of fine arts
Diploma - Graphic Design
Humber college
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