Navneet Grewal
Surrey,Canada
Summary
Dynamic leader with a proven track record at Canadian Tire Store, adept at steering teams towards operational excellence and surpassing sales targets. Expert in Co-star and pro-demand, with exceptional analytical and communication skills, ensuring high customer satisfaction and efficient resource allocation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Real Estate Agent
CENTURY 21 COASTAL REALITY LTD
Surrey, British Columbia
03.2022 - Current
AUTOMOTIVE SERVICE ASSISTANT MANAGER
CANADIAN TIRE STORE
Surrey, Canada
09.2021 - Current
- Lead a team of 20 employees on my shift ensuring smooth and safe execution of daily tasks, making schedule
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays
- Arranged corporate and office conferences for company employees and guests
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives
- Managed itinerary and appointments and streamlined scheduling procedures, performing duties as a service advisor and assistant manager in automotive department
- Superior knowledge of Costar and Pro-demand
- Knowledge of Sales for Repairs
Real Estate Agent
NATIONWIDE REALTY LTD
Surrey, British Columbia
10.2021 - 03.2022
AUTOMOTIVE SERVICE ASSISTANT MANAGER
CANADIAN TIRE STORE
Surrey, Canada
11.2017 - 09.2021
MOBILE SECURITY SUPERVISOR
GENESIS SECURITY
01.2020 - 01.2021
SCREENING SUPERVISOR
SECURITAS
01.2018 - 01.2020
OFFICE MANAGER AND SUPERVISOR
SECURIWORLD
01.2017 - 01.2018
CASH & OFFICE MANAGER
CANADIAN TIRE STORE
Surrey, Canada
06.2016 - 03.2017
Assistant Manager
Neelkanth Store Ltd
Ludhiana, India
09.2011 - 10.2014
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Trained team members in successful strategies to meet operational and sales targets
- Monitored employee performance and developed improvement plans
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Coached team on effective upselling and cross-selling methods
- Kept work areas clean, organized and safe to promote efficiency and team safety
Education
Real Estate & Business Management -
UNIVERSITY OF BRITISH COLUMBIA
12.2024
Customer Service Management and Cashier Training -
Discovery Community College
Surrey, BC01.2016
Advance Diploma - Fashion Technology
Punjab Technical University
Punjab, India01.2012
High School Diploma -
PSEB
Ludhiana, Punjab, India01.2004
Bachelor of Arts - Fine Arts
GNDU
Ludhiana Skills
- Proven ability to lead a broad spectrum of teams
- Employee management and resource allocation skills
- Strong ability to prioritize work
- Conscious of the needs of customers
- Willing to undertake new duties at short notice
- Strong analytical skills
- Organizational skills
- Administration skills
- Experience with quality management methodologies
- Ability to handle multiple tasks and meet deadlines
- Excellent written communication skills
- Excellent oral communication skills
- High focus on customer service
- Strong team player
- Superior knowledge of Co-star
- Superior knowledge of pro-demand
Certification
- CELPIP, 8 8 8 9, 03/01/21
- First Aid (Level 1), St John Ambulance, Surrey, Active
- Valid BC Class 5 License, Unrestricted
- Real Estate Agent License, Active
Coreattributes
- Proven ability to lead a broad spectrum of teams
- Employee management and resource allocation skill
- Strong ability to prioritize work
- Conscious to the needs of customers
- Willing to undertake new duties at short notice
- Strong analytical, organizational, and administration skills
- Experience of quality management methodologies
- Ability to handle multiple tasks and meet deadlines
- Excellent written and oral communication skills
- High focus on customer service and strong team player
- Superior knowledge of Co-star, prodemand
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Real Estate Agent
CENTURY 21 COASTAL REALITY LTD
03.2022 - Current
Real Estate Agent
NATIONWIDE REALTY LTD
10.2021 - 03.2022
AUTOMOTIVE SERVICE ASSISTANT MANAGER
CANADIAN TIRE STORE
09.2021 - Current
MOBILE SECURITY SUPERVISOR
GENESIS SECURITY
01.2020 - 01.2021
SCREENING SUPERVISOR
SECURITAS
01.2018 - 01.2020
AUTOMOTIVE SERVICE ASSISTANT MANAGER
CANADIAN TIRE STORE
11.2017 - 09.2021
OFFICE MANAGER AND SUPERVISOR
SECURIWORLD
01.2017 - 01.2018
CASH & OFFICE MANAGER
CANADIAN TIRE STORE
06.2016 - 03.2017
Assistant Manager
Neelkanth Store Ltd
09.2011 - 10.2014
Real Estate & Business Management -
UNIVERSITY OF BRITISH COLUMBIA
Customer Service Management and Cashier Training -
Discovery Community College
Advance Diploma - Fashion Technology
Punjab Technical University
High School Diploma -
PSEB
Bachelor of Arts - Fine Arts
GNDU
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