NAVNEET SINGH
Summary
Dedicated and diligent Correctional Officer with experience overseeing correctional operations and ensuring inmate compliance. Strong decision-making abilities and effective verbal de-escalation techniques are utilized to maintain order and prevent hazardous incidents. I proficiently dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. A born leader and analytical problem-solver with a proven track record of team building and management success.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Correctional Officer
Ministry of Community Safety and Correctional Services
09.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Prepared reports to document incidents and violations.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
Store Manager
Dollarama
10.2023 - 08.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Store Manager
Dollarama
03.2023 - 09.2023
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Shift Supervisor
Harvey's
10.2020 - 04.2023
- Complied with company standards and policies, setting example for team members
- Participated in leadership meetings to develop new policies and procedures
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
- Demonstrated ability to manage a team of employees and ensure successful shift operations
Customer Service Manager
Walmart Supercentre
06.2020 - 09.2020
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
- Utilized problem solving techniques to quickly resolve escalated issues from customers
- Managed customer service staff by communicating expectations and monitoring and analyzing results
Cashier
Walmart Supercentre
- Promoted company sponsor programs, and charity initiatives, when applicable
- Provided efficient and courteous service to customers
- Supported other departments within the store by providing assistance when needed
- Built and maintained positive working relationships with co-workers
Education
COMPUTER PROGRAMMER DIPLOMA - Information Technology
Georgian College of Applied Arts And Technology
Barrie, ON08.2020
Skills
- Conflict resolution skills
- De-Escalation Techniques
- Emergency Response
- Report Writing
- Courtroom practices familiarity
- Radio communication
- Relationship building and management
- Conflict de-escalation
- Crisis intervention and deescalation
- Search and seizure procedures
- Trained in defensive tactics
- Substance Abuse Knowledge
Certification
- Correctional Officer Theoretical and Practical Training Completion Certificate
- Victim Services of Simcoe County 8-week volunteer training certification.
- Introduction to Incident Management System (IMS-100) Certification
- Standard First Aid and CPR 'C' Certification
- Ethics in Law enforcement Certification
- Food Handler Certification
- Smart Serve License
- Introduction to Exercise Programs (EM-125) certification
Timeline
Correctional Officer
Ministry of Community Safety and Correctional Services
09.2024 - Current
Store Manager
Dollarama
10.2023 - 08.2024
Assistant Store Manager
Dollarama
03.2023 - 09.2023
Shift Supervisor
Harvey's
10.2020 - 04.2023
Customer Service Manager
Walmart Supercentre
06.2020 - 09.2020
- Correctional Officer Theoretical and Practical Training Completion Certificate
- Victim Services of Simcoe County 8-week volunteer training certification.
- Introduction to Incident Management System (IMS-100) Certification
- Standard First Aid and CPR 'C' Certification
- Ethics in Law enforcement Certification
- Food Handler Certification
- Smart Serve License
- Introduction to Exercise Programs (EM-125) certification
Cashier
Walmart Supercentre
COMPUTER PROGRAMMER DIPLOMA - Information Technology
Georgian College of Applied Arts And Technology
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