Navneet Singh
Toronto,ON
Summary
Adept DevOps Engineer with a proven track record at Evertz Group, specializing in rapid prototyping and performance optimization. Expert in test automation and task prioritization, I have significantly enhanced software functionality and scalability. Skilled in Agile methodologies, I excel in driving projects to completion, ensuring robust solutions that exceed client expectations.
Overview
7
7
years of professional experience
Work History
Intern
Promatics Technologies
India
12.2015 - 06.2016
- Inspected equipment, assessed functionality, and optimized controls.
- Corrected, modified and upgraded software to improve performance.
- Tested functional compliance of company products.
- Estimated work hours and tracked progress using Scrum methodology.
- Developed conversion and system implementation plans.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Built databases and table structures for web applications.
- Conducted data modeling, performance and integration testing.
- Managed testing cycles and coordination of user acceptance testing for software and applications.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Technical Support Representative
Concentrix
Toronto, ON
03.2019 - 11.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
B.tech - Computer Science
Doaba Institute of Engineering And Technology
India05.2015
Post Graduation Diploma - Wireless Networking
Lambton College of Applied Arts And Technology
Sarnia, ON09.2018
Skills
- Test Automation
- Windows Operating System
- Performance Optimization
- Maintenance and troubleshooting
- Task Prioritization
- JIRA
- Agile
- Testing and debugging
- HTML
- Programming Languages: Java, C#, Net, Python
Languages
English
Full Professional
Timeline
Technical Support Representative
Concentrix
03.2019 - 11.2022
Intern
Promatics Technologies
12.2015 - 06.2016
B.tech - Computer Science
Doaba Institute of Engineering And Technology
Post Graduation Diploma - Wireless Networking
Lambton College of Applied Arts And Technology