Navneet Sidhu
North York ,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Care Supervisor
Skip The Dishes
12.2019 - 03.2023
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Front Desk Coordinator
Winners
01.2022 - 04.2022
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Receptionist
Boss Security
02.2020 - 06.2020
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Dispatcher
MGR Transport Ltd
05.2018 - 06.2019
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Oversaw route and condition of field units to manage daily schedules and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Received new orders, prepared documentation, and assigned personnel.
Education
Certificate - Hotel And Resort Management
ASSINIBOINE COMMUNITY COLLEGE
Brandon, MB05.2018
Secondary Education - Biology
HMV, COLLEGE
Punjab, India04.2016
Skills
- Customer Relationship Management
- Coordination
- Complex Problem-Solving
- Outstanding Communication Skills
Certification
- WHIMS Certificate
- Workplace Safety Certificate
- Basic Life Support
- First Aid & CPR/AED level C
- Avaal Trucking Dispatch Specialist
Timeline
Front Desk Coordinator
Winners
01.2022 - 04.2022
Receptionist
Boss Security
02.2020 - 06.2020
Restaurant Care Supervisor
Skip The Dishes
12.2019 - 03.2023
Dispatcher
MGR Transport Ltd
05.2018 - 06.2019
Certificate - Hotel And Resort Management
ASSINIBOINE COMMUNITY COLLEGE
Secondary Education - Biology
HMV, COLLEGE
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