Navneet Maroke
Calgary ,Canada
Summary
Dynamic leader with a proven track record at Vancity Credit Union, leveraging 15 years of work experience. Enhanced revenue at Curry & Tikka Corner through strategic optimizations and fostering a positive dining atmosphere. Skilled in critical analysis and interpersonal communication, adept at multitasking and delivering quality work under pressure. Recognized for bilingual proficiency and exceptional team training capabilities.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
Curry & Tikka Corner
Calgary, AB
09.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Senior Financial Service Representative
Vancity Credit Union Delta Community Branch
BC
07.2020 - 07.2024
- Monthly PL and ATM reports
- Quarterly counts and Compliance reports
- Handling cash orders for the branch
- Daily branch balancing
- Training new employees
- Updating team with MECE chats / policy and procedures
- Customer complaints
- Corporate security cases
Senior Financial Services Representative
Vancity Credit Union Morgan Creek Community Branch
BC
12.2018 - 07.2020
- Facilitated productive conversations between clients and internal departments, streamlining communication channels for smoother operations.
- Conducted regular portfolio reviews with clients, identifying areas for improvement or adjustments based on changing circumstances.
- Built strong relationships with clients, fostering trust and loyalty through exceptional service.
- Assisted clients in navigating complex financial products, ensuring they made informed decisions about their investments.
Financial Service Representative
Vancity Credit Union Victoria Community Branch
05.2009 - 12.2018
- Handled cash/debit and credit transactions
- Experience as back cash for 10 years
- Worked effectively in a busy situation while accurately completing transactions
Gift Registry Consultant
The Hudson Bay Company
Vancouver, BC
04.2005 - 12.2008
- Provided excellent customer service
- Recognized for ability to establish rapport with clients and de-escalate situations that could initially be seen as harmful and/or hostile
- Participated in team meetings
Payroll Administrator
OMNI Facility Services Canada
Vancouver, BC
10.2003 - 03.2005
Education
CUIC 210 - Consumer & Residential Mortgage Lending
Dalhousie University
Halifax, NS12.2022
Bachelor of Arts Degree -
Guru Nanak Dev University
06.2003
Skills
- Critical analysis
- Multi-tasking
- Interpersonal skills
- Time management
- Quality work under pressure
- Bilingual communication
Highlightedskills
- Ability to critically analyze complex situations and turn them into manageable tasks
- Demonstrated ability to multi-task such as talking to members, answering the phones and providing answers to my frontline team
- Effectively work with people of different backgrounds and personalities.
- Capable of working within extreme time limits and produce quality work while working in a high-stress atmosphere
- Ability to read, write and speak English, Hindi and Punjabi
Languages
English, Hindi, Punjabi
Professional Working
Timeline
Restaurant Manager
Curry & Tikka Corner
09.2024 - Current
Senior Financial Service Representative
Vancity Credit Union Delta Community Branch
07.2020 - 07.2024
Senior Financial Services Representative
Vancity Credit Union Morgan Creek Community Branch
12.2018 - 07.2020
Financial Service Representative
Vancity Credit Union Victoria Community Branch
05.2009 - 12.2018
Gift Registry Consultant
The Hudson Bay Company
04.2005 - 12.2008
Payroll Administrator
OMNI Facility Services Canada
10.2003 - 03.2005
Bachelor of Arts Degree -
Guru Nanak Dev University
CUIC 210 - Consumer & Residential Mortgage Lending
Dalhousie University