Navneet Mann
Winnipeg,MB
Summary
Dedicated more then 2 years Customer Service Experience providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Gold Taxation Service Ltd.
Winnipeg,MB, MB
07.2021 - 02.2024
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted guests upon arrival and provided excellent customer service.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
Account Coordinator
Daily Transport
Winnipeg,MB, MB
01.2022 - 02.2023
- Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
- Assisted with month-end close activities including journal entries, reconciliations, accruals.
- Processed vendor payments according to established timelines while ensuring accuracy of invoice details.
- Maintained accurate records of customer payments and account balances.
- Provided support to internal auditors during audit process and prepared required documents as requested.
- Contacted proper individuals when issues required escalation.
- Reviewed contracts prior to signing to ensure terms are favorable and compliant with company policies.
Crew Member
McDonold's
Winnipeg, MB
09.2022 - 12.2022
- Served food quickly for positive guest experiences.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Took orders from patrons and input selections into store computer system.
Security Guard
Paladin Security
Toronto, ON
04.2021 - 06.2021
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Identified potential security risks and recommended corrective actions.
Education
Diploma - Business
Canadore College
Mississauga, ON08-2022
Skills
- Proficiency in effective communication
- Competency in various digital skills
- Excellent interpersonal and leadership qualities
- Critical thinking and attention to detail for problem-solving
- Skill in establishing and nurturing client connections
- Proficient in Microsoft Excel and/or Google Sheets
- Inbound and Outbound Calling
Timeline
Crew Member
McDonold's
09.2022 - 12.2022
Account Coordinator
Daily Transport
01.2022 - 02.2023
Front Desk Associate
Gold Taxation Service Ltd.
07.2021 - 02.2024
Security Guard
Paladin Security
04.2021 - 06.2021
Diploma - Business
Canadore College
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