Navneet Kumar
Terrace,BC
Summary
Dynamic and customer-focused professional with experience at Tim Hortons, excelling in cash handling and effective communication. Proven track record in enhancing customer satisfaction and driving sales through upselling techniques. Adept at maintaining a clean and organized workspace while collaborating with team members to ensure seamless service during peak hours.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Counter Staff
Tim Hortons
Terrace, BC
09.2024 - Current
- Assisted in inventory management for optimal product availability and minimized waste.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Collaborated with team members to provide seamless service during rush hours.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed daily opening and closing tasks efficiently, ensuring smooth store operations.
- Implemented upselling techniques to promote additional products or services, contributing to revenue growth.
- Accurately handled cash transactions and maintained balanced cash drawer at the end of each shift.
- Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.
- Provided product recommendations based on customer preferences, increasing sales potential.
- Addressed guest complaints and resolved issues to promote satisfaction.
Education
Diploma In Criminology - Criminology
Coast Mountain College
Terrace, BCSkills
- Telephone assistance
- Customer service
- Workplace cleanliness
- Maintaining composure
- Cash handling expertise
- Facility cleaning
- Workplace safety
- Complaint handling
- Store maintenance
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Effective communication
- Sales expertise
Languages
English
Full Professional
Certification
Basic security license ( BST)
Timeline
Counter Staff
Tim Hortons
09.2024 - Current
Diploma In Criminology - Criminology
Coast Mountain College