Navneet Khokhar
Victoria,BC
Summary
Organized and detail-oriented business professional with a Master’s degree in Business and 5 years of experience in administrative support and scheduling management. Proven ability to streamline office operations, coordinate complex schedules, and enhance team productivity. Skilled in communication, time management, and using business software to support efficient workflows. Seeking to contribute strong organizational and problem-solving skills to a dynamic administrative role.
Overview
7
7
years of professional experience
Work History
Scheduler (DVW)
Vancouver Island Health
02.2023 - Current
- Balancing the availability and resources against incoming requests to ensure all tasks are completed on time and adjust schedules as necessary to accommodate changes in priorities or deadlines of the clients.
- Managed approximately 100-150 incoming calls, emails and faxes per day from clients, agencies, management and, Community Health Workers.
- Develop daily, weekly, or monthly schedules based on operational needs.
- Assign tasks and shifts to employees, contractors, or resources.
- Update and adjust schedules based on changes in demand, availability, or project requirements.
- Communicate with department heads, team leads, or supervisors to understand resource needs and availability.
- Ensure that schedules align with project timelines, goals, and personnel capabilities.
- Track the progress of scheduled tasks or projects.
- Identify potential delays and take corrective action to stay on track.
- Resolve scheduling conflicts or overlaps.
- Handle last-minute changes such as staff absences or equipment failure.
- Operate specialized scheduling software (e.g., Microsoft Project, Procura, Excel).
- Generate and share schedules electronically.
- Document scheduled and completed tasks.
- Prepare reports on performance, utilization, or schedule adherence.
Screener Supervisor (Casual)
Providence Health Care
01.2021 - 10.2022
- Reporting to the Manager and Clinic Coordinator.
- Worked in a team-based environment to provide a welcoming, informative, and respectful presence for individuals accessing services at the Crosstown site and ensures established site procedures and guidelines are followed with an emphasis on safety, and infection prevention and control.
- Responsible for greeting and engaging with individuals accessing services at the site and asking questions regarding potential symptoms using established and provided scripts and forms.
- Directing individuals to hand-sanitizer stations and using effective communication skills, reinforcing, and emphasizing established infection prevention protocols related to personal protective equipment, proper hand hygiene, and safe physical distancing guidelines.
- Maintaining a clean workspace by following established cleaning procedures.
- Reporting safety and security incidents and making sure all the screeners are complying to the proper procedure and guidelines other site personnel as required.
- Maintained accurate reports and records on quantity of supplies and people entering the building during pandemic.
Administrative Assistant /Scheduler
Athwal Truck & Trailer Repair Ltd
01.2021 - 03.2022
- Coordinated appointments for employees and customers.
- Planning weekly employee schedules, determining appointment lengths, and making phone calls to contractors or customers regarding their appointment or meeting times.
- Provided with proficiency in terms of Customers, Customer Service Responsible for staying current on ever changing policies and procedures during the pandemic.
- Answering phone calls and emails and conducting in-person visits.
- Scheduling appointments and communicating with clients and employees about appointment availability.
- Performing billing duties and resolving scheduling conflicts along with accommodating special requests regarding scheduling.
- Kept the office sanitized and made sure the visitors followed the sanitizing procedures. Responsible for keeping the office entrance neat, tidy, and organized, keeping the flow of traffic moving and alleviating congestion in the area.
- Maintained screening logs manually to keep record of who signed in and out of the office.
Administrative Assistant /Scheduler
GGS Mechanical Contracting
09.2019 - 11.2020
- Performed scheduling, clerical, and administrative tasks such as answering phone calls, processing paperwork, maintained timekeeping records and fulfilling scheduling requirements using Humanity scheduling software.
- Planned and adjusted GGS employee’s schedules in advance and allocated work assignments to them in accordance with seniority, employee training and experience.
- Completed appropriate documentation to process employment requisitions, transfers, requests for vacation, leaves of absence and terminations.
Scheduler
Dayanand Nursing Home
05.2018 - 05.2019
- Performed staffing and scheduling tasks using MS Excel.
- Performed Intake of new clients in liaison with Physicians, RNs, and LPN supervisors to fulfill the requirements of the client’s Care plan.
- Processed and documented vacation requests, absences, and resignations.
- Responded to inquiries related to the scheduling of Home Support Services.
- Supported clients and employees in a dynamic and high-paced call center.
Education
MBA -
University of Canada West
Vancouver, BC04.2021
BBA -
Government College For Women
Ludhiana, Punjab05.2019
Grade 12 - Commerce
Sacred Heart Convent School
Punjab, India05.2015
Skills
- Physically fit, always energetic, punctual, and active at work
- Excellent computer skills- MS Excel, MS Word, and Humanity (scheduling software)
- Excellent Communications skills - (Fluent in 4 languages - English, Punjabi, Hindi, and Urdu)
- Excellent organization skills and able to perform under stress
- Excellent customer service acts with professionalism and integrity
- Highly trainable, quick learner, adaptable to changes in the workplace
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Scheduler (DVW)
Vancouver Island Health
02.2023 - Current
Screener Supervisor (Casual)
Providence Health Care
01.2021 - 10.2022
Administrative Assistant /Scheduler
Athwal Truck & Trailer Repair Ltd
01.2021 - 03.2022
Administrative Assistant /Scheduler
GGS Mechanical Contracting
09.2019 - 11.2020
Scheduler
Dayanand Nursing Home
05.2018 - 05.2019
MBA -
University of Canada West
BBA -
Government College For Women
Grade 12 - Commerce
Sacred Heart Convent School
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