Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Navneet Khera

Edmonton,AB

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Cashier Team Lead

Sport Chek
10.2022 - Current
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Alleviated customer service needs by 40% with policy-appropriate solutions.
  • Increased customer loyalty and retention.
  • Processed both cash and card purchases and returns

Tax Volunteer

NorQuest College
02.2023 - 04.2023
  • Represented organization positively and professionally while providing community with much-needed services.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Filled Over 40 taxes.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

Customer Service Associate

Walmart
11.2022 - 03.2023
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services
  • Solved problems with products and services by providing customers with technical support
  • Provided customer feedback to management and identified areas of improvement for products and services

Education

Diploma - Accounting And Finance

NorQuest College
Edmonton, AB
12.2023

Skills

  • Customer Satisfaction
  • Cultural Awareness
  • Customer Transactions
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Empathetic
  • Time management
  • Active listening
  • Multilingualism
  • Problem-solving

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Tax Volunteer

NorQuest College
02.2023 - 04.2023

Customer Service Associate

Walmart
11.2022 - 03.2023

Cashier Team Lead

Sport Chek
10.2022 - Current

Diploma - Accounting And Finance

NorQuest College

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Navneet Khera