Navneet Khangura
Hamilton,ON
Summary
Dedicated Customer Service professional with 7 years of knowledge in service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Coffee Culture
2023.11 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Caregiver/Nanny
Personal Client
2020.05 - 2023.09
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
Customer Service Representative
Shaw Lab Groups Toronto
2019.01 - 2020.03
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new personnel regarding company operations, policies and services.
GSA (GUEST SERVICE AMBASSADOR)
WESTJET AIRLINES
2018.03 - 2018.12
- Provide a stress-free and safe experience by anticipating guest needs and provide genuine, customized service for every guest
- Assist guests with self-serve kiosk check-in i.e print boarding passes/bag tags and show guests, Ensure the check-in queues run smoothly.
- Operate assistive mobility devices for guests requiring assistance
Education
Occupational Health and Safety -
Anderson College
12.2023
Tourism-travel service management -
Humber institution of advanced learning
05.2019
Skills
- Social integration
- Critical Thinking
- Educational Support
- Work Ethic and Integrity
- Analytical Thinking
- Complaint Handling
- Customer Relations
- Punctual and Dependable
Certification
- CPR and First Aid Level C
- Early Childhood Education
- Cannsell Standard Certification
- Food Safety Certification
- Smart Serve Ontario
- Hospitality and Tourism
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Limited Working
Timeline
Barista
Coffee Culture
2023.11 - Current
Caregiver/Nanny
Personal Client
2020.05 - 2023.09
Customer Service Representative
Shaw Lab Groups Toronto
2019.01 - 2020.03
GSA (GUEST SERVICE AMBASSADOR)
WESTJET AIRLINES
2018.03 - 2018.12
Occupational Health and Safety -
Anderson College
Tourism-travel service management -
Humber institution of advanced learning
- CPR and First Aid Level C
- Early Childhood Education
- Cannsell Standard Certification
- Food Safety Certification
- Smart Serve Ontario
- Hospitality and Tourism
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