Navneet Kaura
Grande Prairie,AB
Summary
Proven leader with a track record of enhancing customer satisfaction and reducing operational costs at Subway. Skilled in schedule management and customer service, achieving high customer ratings and improving team productivity. Demonstrates patience and understanding, excelling in passenger transportation and vehicle maintenance.
Dedicated Rideshare Driver with over 2 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber Canada
Calgary, AB
09.2022 - 08.2024
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Manager
Subway
Regina, SK
07.2020 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Supervisor
Subway
Victoria, BC
01.2017 - 06.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Camosun College
Victoria, BC07.2019
Skills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
- Punctuality
- Passenger transportation
- Vehicle Maintenance
- Local knowledge
- Customer Engagement
- Cleanliness
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
Class 1 license
Timeline
Uber Driver
Uber Canada
09.2022 - 08.2024
Manager
Subway
07.2020 - 08.2022
Supervisor
Subway
01.2017 - 06.2020
High School Diploma -
Camosun College