Navneet Kaur
Union City
Summary
Detail-oriented hospitality and operations professional with 7+ years of experience supporting hotel operations, reservations, guest services, and financial coordination in fast-paced hospitality environments. Skilled in handling administrative tasks, managing reservation systems, coordinating interdepartmental communication, and maintaining accurate records with a high level of professionalism and organization. Recognized for strong multitasking abilities, customer service excellence, and the ability to adapt quickly while maintaining operational efficiency. Bilingual team player committed to delivering exceptional service and supporting organizational success.
Overview
10
10
years of professional experience
Work History
Reservations & Groups Agent
Four Seasons Hotel Silicon Valley
Palo Alto, CA
10.2024 - 03.2026
- Managed individual and group room reservations in a luxury hotel environment while ensuring accuracy of guest profiles, billing, and booking details.
- Coordinated group room blocks, rooming lists, arrival schedules, and reservation adjustments for corporate and leisure group bookings.
- Communicated directly with sales, catering, housekeeping, and front office departments to ensure smooth group arrivals and guest experiences.
- Assisted guests with reservations, itinerary updates, upgrades, cancellations, and special accommodation requests via phone and email.
- Processed reservation confirmations, payment authorizations, deposits, and booking modifications according to hotel standards.
- Maintained organized reservation records, guest correspondence, and departmental files using Opera PMS and Marriott systems.
- Performed administrative tasks including data entry, report preparation, occupancy tracking, and reservation audits for management review.
- Managed high-volume calls and email communication while maintaining exceptional customer service standards.
- Assisted with VIP arrivals, special requests, and guest recovery situations with professionalism and urgency.
- Supported operational efficiency by maintaining accurate records, meeting deadlines, and prioritizing multiple tasks effectively.
Hotel Front Desk Clerk
Tetra Hotel -Marriott Autograph Collections
Sunnyvale, CA
05.2023 - 10.2024
- Delivered professional and welcoming guest experiences during check-in and check-out procedures.
- Processed billing transactions, payments, and daily financial reporting accurately and efficiently.
- Resolved guest concerns and accommodation requests while maintaining high guest satisfaction standards.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and smooth daily operations.
- Assisted with occupancy tracking, revenue-focused initiatives, and operational reporting for management.
- Maintained reservations, room assignments, and guest accounts using Lightspeed PMS.
- Promoted hotel services, loyalty programs, and special offers to enhance guest engagement and repeat business.
- Trained new front desk staff on hotel policies and customer service best practices, improving team efficiency.
Accounts Receivable Coordinator
Hotel Nia - Marriott Autopgraph Collections
Menlo Park, CA
03.2022 - 02.2023
- Managed invoicing, payment processing, account reconciliation, and collections activities for hotel accounts.
- Reviewed financial records and resolved billing discrepancies to improve accuracy and efficiency.
- Assisted with month-end closing procedures, aging reports, and financial reporting for leadership review.
- Worked collaboratively with internal departments to resolve guest and client account issues.
- Supported budgeting, forecasting, and operational financial reporting activities.
- Maintained organized financial documentation and administrative records with attention to detail.
- Generated detailed reports on aging accounts, supporting senior management in financial forecasting initiatives.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Streamlined accounts receivable processes by implementing efficient tracking and reporting systems.
- Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations.
Hotel Operational Trainee
Comfort Inn & Suites
Newark, CA
02.2020 - 01.2022
- Supported front desk operations, reservations, scheduling, and guest service functions in a fast-paced hospitality environment.
- Assisted guests with efficient check-in/check-out procedures and reservation inquiries.
- Maintained reservation records, monitored occupancy updates, and processed cancellations and modifications.
- Utilized Opera PMS to support front office and reservation operations.
- Answered high-volume phone calls and provided professional guest assistance.
- Collaborated with hotel departments to ensure positive guest experiences and operational efficiency.
- Assisted with hotel administrative tasks, reporting, and operational coordination.
- Managed reservations effectively through accurate data entry and timely updates in booking systems.
- Participated in staff training programs to enhance skills and knowledge in various areas of hospitality management.
- Streamlined hotel operations by assisting in daily tasks, including front desk management, housekeeping, and food services.
Hotel Front Desk Clerk
Extended Stay America
Mountain View, CA
03.2016 - 05.2018
- Managed guest check-ins, reservations, payment processing, and daily front desk operations.
- Delivered exceptional customer service while addressing guest concerns and special accommodation requests.
- Maintained accurate guest accounts, billing information, and reservation records using Opera PMS.
- Assisted with training new team members on hotel procedures and service standards.
- Coordinated with housekeeping and maintenance departments to ensure guest satisfaction and room readiness.
- Monitored inventory of front desk supplies, ensuring availability and timely replenishment for operational needs.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Education
Associate of Science - Accounting and Business Administration
Ohlone College
Fremont, CA06.2021
Skills
- Reservation Management & Group Rooms Coordination
- Luxury Hospitality Service
- Phone communication
- Front Desk Operations
- Guest Relations/ Customer Service
- Opera PMS/ Lightspeed PMS / Marriott Global Source
- Administrative Support Billing & Payment Processing
- Accounts Receivable
- Hotel Operations Support & Revenue Occupancy Tracking
- Microsoft Office Suite & Outlook
- Data Entry & Record Management Scheduling Coordination
- Multitasking & Time Management
- Problem Solving
- Team Collaboration
Languages
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Professional Working
Timeline
Reservations & Groups Agent
Four Seasons Hotel Silicon Valley
10.2024 - 03.2026
Hotel Front Desk Clerk
Tetra Hotel -Marriott Autograph Collections
05.2023 - 10.2024
Accounts Receivable Coordinator
Hotel Nia - Marriott Autopgraph Collections
03.2022 - 02.2023
Hotel Operational Trainee
Comfort Inn & Suites
02.2020 - 01.2022
Hotel Front Desk Clerk
Extended Stay America
03.2016 - 05.2018
Associate of Science - Accounting and Business Administration
Ohlone College