Navneet Kaur
Surrey,BC
Summary
Dynamic customer service professional with over 9 years of experience in lead generation, customer relationship development, and sales. Proven track record of delivering exceptional support to demanding clients while excelling in prioritization, organization, and time management. Multilingual capabilities in English, Hindi, and Punjabi enhance communication with diverse clientele, complemented by strong administrative skills that drive operational efficiency. Recognized for reliability, adaptability, and a results-driven approach that fosters teamwork and effective problem-solving.
Overview
10
10
years of professional experience
Work History
Office Administrative Assistant
Shergill Transport Ltd
01.2023 - Current
- Coordinated office communications, ensuring timely dissemination of information across departments.
- Managed scheduling for meetings and appointments, optimizing time and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Supported budgeting processes through accurate tracking of office expenses and invoices.
- Trained new administrative staff on office protocols and software systems, promoting operational consistency.
- Oversaw inventory management for office supplies, ensuring availability while minimizing costs.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitoring and maintaining driver and fleet compliance with all federal and provincial safety regulations (NSC, CVOR, DOT, etc.)
- Ensured all documentation related to safety, driver qualifications, vehicle maintenance, and incidents is complete, accurate, and up-to-date.
- Coordinated customs clearance documentation for cross-border shipments to ensure smooth and compliant transit.
- Communicated with customs brokers, carriers, and internal departments to resolve clearance issues proactively.
- Assist in internal audits, accident reporting, claims handling, and follow-up on safety violations or infractions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Cook/Kitchen Supervisor
The Coffee Club Café
04.2015 - 01.2022
- Preparing roster for kitchen and FOH staff
- Assist management with hiring process
- Trained new staff on kitchen procedures, safety protocols, and equipment operation
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Answering phone inquiries and resolving customer complaints
- Followed proper handling and sanitation procedures to ensure food safety for customers
- Strategically plated hot meals and salads in aesthetically pleasing arrangements
- Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates
- Maintained composure and work quality while under stress
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Accounting Intern
Resolve UBM
10.2018 - 01.2019
- Reviewed and paid vendor invoices under supervision
- Completed accurate daily documents, reports and invoices
- Processed payroll for employees, including commissions, taxes, time off and healthcare benefits
- Accurately calculated deductions and processed payroll for employees
- Used Myob to complete payroll for employees and took detailed records of procedures
- Bank Reconciliation using Xero Software
- Sorting of receipts and invoice on software and transferring it to Myob Software to update the payment
- Generated invoices upon receipt of billing information and tracked collection progress
- Conducted routine reconciliations of bank statements and general ledger accounts to maintain financial integrity.
Education
Professional Year - Accounting
Performance Education
Melbourne, VIC02.2019
Masters of Business Administration - undefined
Holmes Institute
Melbourne, VIC12.2017
Master of Professional Accounting - undefined
Holmes Institute
Melbourne, VIC06.2017
Bachelor of Science - Interior Design
Punjab Technical Kapurthala, PB University
India05.2013
Certificate III And IV in Commercial Cookery - Cookery
Acumen Education
Melbourne, Australia03-2022
Skills
- High-level computer skills including Excel (VLOOKUP), Word and PowerPoint
- Cash and register handling experience
- Gained customer service, teamwork and store managing experience
- Excellent written and verbal communication skills
- Organizing and maintaining files and records
- Skill in managing appointments and meetings efficiently
- Experience in processing shipping documents, orders, proof of delivery
- Maintaining Driver's Logbook and records of any violation
- Filing records of ICBC claims related accidents and cargo loss
- Dispatching trips to the drivers
PERSONAL ATTRIBUTES
- Communication skills:
- Developed strong written and spoken communication skills while completing master's degree and working closely within a team at Subway
- Gained confidence and experience through delivering numerous presentations during university studies
- Team Player:
- Supervised shift with a minimum of four co-workers and possess the ability to work in the team effectively
- Poster and PowerPoint presentations of research information by involving peers to present the work to the entire class
Languages
Punjabi
Hindi
English
Timeline
Office Administrative Assistant
Shergill Transport Ltd
01.2023 - Current
Accounting Intern
Resolve UBM
10.2018 - 01.2019
Cook/Kitchen Supervisor
The Coffee Club Café
04.2015 - 01.2022
Masters of Business Administration - undefined
Holmes Institute
Master of Professional Accounting - undefined
Holmes Institute
Professional Year - Accounting
Performance Education
Bachelor of Science - Interior Design
Punjab Technical Kapurthala, PB University
Certificate III And IV in Commercial Cookery - Cookery
Acumen Education