Navneet Kaur
Edmonton
Summary
Friendly and reliable professional with strong customer service, cash handling, and teamwork experience. Skilled in problem-solving, complaint resolution, and supporting sales in fast-paced environments. Seeking a retail associate position where I can contribute to excellent customer experiences and store success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bookkeeper (Freelance)
Prime Hammer Construction Ltd.
Edmonton
01.2025 - Current
- Handled invoicing, payroll, and record keeping with accuracy.
- Prepared reports to support decision-making and compliance.
- Strengthened organizational and multitasking skills transferable to retail operations.
Sales Training Manager
Rogers
Toronto
05.2023 - 12.2024
- Delivered customer service and sales training to 50+ employees, improving store performance.
- Resolved 95% of customer complaints on first contact.
- Supported sales teams to consistently achieve group targets.
- Collaborated with managers to identify needs and improve customer satisfaction.
Office Administrator / Front Desk
Modern Sense
North York
09.2021 - 04.2023
- Assisted customers in person and over the phone, providing excellent service.
- Managed transactions, invoices, and organized records with accuracy.
- Maintained a welcoming front desk and assisted with daily operations.
Education
Bachelor of Business Administration - Accounting & Finance
Sir Sandford Fleming College
Toronto, ONSkills
- Customer Service
- Complaint Resolution
- Cash Handling
- POS Systems
- Sales Support
- Product Promotion
- Merchandising
- Stock Management
- Team Collaboration
- Training
- Communication
- Adaptability
- Sales reporting
- Inventory management
- Problem solving
- Attention to detail
- Team collaboration
- Trend awareness
- Cash register operation
Certification
- Certified Microsoft Office User (APTECH)
- Financial Accounting Certification (APTECH)
- First Aid & CPR
Timeline
Bookkeeper (Freelance)
Prime Hammer Construction Ltd.
01.2025 - Current
Sales Training Manager
Rogers
05.2023 - 12.2024
Office Administrator / Front Desk
Modern Sense
09.2021 - 04.2023
Bachelor of Business Administration - Accounting & Finance
Sir Sandford Fleming College