NAVNEET KAUR
ELK GROVE
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Paratransit Dispatch
Sacramento Regional Transit
01.2020 - Current
- Take client calls and communicate issues with operators and management.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Answered phone calls and responded to customer emails.
Ramp Agent
Southwest Airlines
01.2017 - 01.2020
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
Warehouse Assistant
Amazon SMF1
01.2017 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
System Operator
Vanderlande Industries (Sacramento International Airport)
01.2013 - 01.2018
- Controlled the entire system of baggage handling from control room, data entry, answer calls, do reports using Maximo, Payroll, inventory, create file in Microsoft word and basic excel, photocopying and faxing, PowerPoint.
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
Education
Bachelor of Science - Technical Management
DeVry University
08-2023
Skills
- QuickBooks
- Data Analyst
- Reporting
- Clerical
- Accounts Clerk
- Data Entry
- Dispatch software
Timeline
Paratransit Dispatch
Sacramento Regional Transit
01.2020 - Current
Ramp Agent
Southwest Airlines
01.2017 - 01.2020
Warehouse Assistant
Amazon SMF1
01.2017 - 01.2018
System Operator
Vanderlande Industries (Sacramento International Airport)
01.2013 - 01.2018
Bachelor of Science - Technical Management
DeVry University
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