Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Navneet Kaur

Brampton,Ontario

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Realtor Assistant

REMAX GOLD REALTY INC., BROKERAGE
10.2022 - Current
  • Assisted realtor in closing deals swiftly by efficiently preparing all necessary documentation.
  • Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
  • Streamlined communication between clients and realtor, ensuring timely responses to inquiries and facilitating smooth transactions.
  • Maintained organized client records by diligently updating CRM systems and filing physical documents securely.
  • Displayed exceptional attention to detail when reviewing property listings for accuracy and clarity, contributing to improved listing quality.
  • Generated new leads for potential clients using social media platforms and networking events as well as expanding business opportunities
  • Supported realtor success through proficient management of daily schedules, appointments, and administrative tasks.
  • Coordinated open house events for prospective buyers, resulting in increased property exposure and interest.
  • Maximized agent productivity by managing appointment scheduling, email correspondence, phone calls, and other operational tasks as needed.
  • Coordinated appointments to show marketed properties.
  • Processed applications and paperwork in accordance with state and federal laws.
  • Assisted clients in home staging and overall preparation for real estate sales process.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Accounting Assistant

SHAH CONTRACTORS INC.
09.2021 - 09.2022
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Improved financial decision-making by providing detailed expense reports and analysis.
  • Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.

Customer Service Representative

RELIANCE HOME COMFORT
08.2019 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Diploma - General Business Studies

Sheridan College Institute of Technology And Advanced Learning
05.2021

Skills

  • Order Fulfillment
  • Customer Data Confidentiality
  • Technical Support
  • Delphi Technology
  • Intuit QuickBooks
  • Conflict Resolution
  • Citrix
  • Oracle E-Business Suite Financials
  • Data Evaluation
  • Proofreading
  • Complex Product Knowledge
  • Real estate transactions
  • Microsoft Office

Certification

  • Sales Essentials Certificate
  • MCAS - Microsoft Certified Application Specialist
  • Sales Manager Certificate
  • Licensed CSR - RELIANCE

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Realtor Assistant

REMAX GOLD REALTY INC., BROKERAGE
10.2022 - Current

Accounting Assistant

SHAH CONTRACTORS INC.
09.2021 - 09.2022

Customer Service Representative

RELIANCE HOME COMFORT
08.2019 - 08.2021

Diploma - General Business Studies

Sheridan College Institute of Technology And Advanced Learning

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Navneet Kaur