Navneet Kaur
Brampton,Canada
Summary
Detail-oriented and proactive professional with extensive experience in dispatching, load booking, planning, cross-border clearance, and driver coordination. Skilled in FTL, LTL, Hazmat, expedited, and temperature-controlled loads. Proficient in TruckMate, AS400, Loadlink, DAT Power, Border Connect, and ACE Portal. Well-versed in HOS, ELD, and carrier compliance (C-TPAT, FAST, ACI, ACE, PAPS, PARS, CSA). Proven ability to optimize fleet use, cut costs, and ensure customer satisfaction through efficient problem-solving and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Administrator (Dispatch/Billing/Front Desk)
Pillars Transport
02.2023 - 02.2025
- Scheduled and dispatched local and cross-border drivers, maximizing fleet productivity and ensuring on-time deliveries.
- Booked FTL and LTL loads using Loadlink and DAT Power; coordinated with brokers and carriers to confirm and secure shipments.
- Managed real-time shipment tracking, resolving issues related to delays, driver availability, or weather disruptions.
- Created and maintained accurate customs documentation and manifests using TruckMate, AS400, BorderConnect, and ACE Portal.
- Ensured compliance with cross-border regulations (C-TPAT, FAST, ACI, PAPS, PARS, CSA), minimizing delays and penalties.
- Verified billing data and freight charges in AS400; addressed discrepancies and supported timely invoicing.
- Trained and supervised new dispatch staff on systems and operational procedures.
- Monitored HOS logs and driver schedules to prevent violations, fatigue risks, and ensure ELD compliance.
- Handled front desk responsibilities, including managing multi-line phone systems, greeting visitors, processing paperwork, and maintaining organized filing systems for quick document retrieval.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Electronics Engineer
Rehal Optoelectronics
07.2021 - 12.2022
- Assisted in product design and manufacturing of electronic devices.
- Provided technical support and troubleshooting to customers.
- Maintained a safe and organized production environment.
Customer Service Representative
Vishal Mega Mart
07.2020 - 05.2021
- Delivered exceptional customer service and handled inquiries.
- Mentored new staff for improved performance.
- Resolved customer complaints and assisted with purchases.
Education
Post Baccalaureate Diploma - Technical Management and Services
Kwantlen Polytechnic University
Surrey, BC08.2024
Bachelor of Technology - Electronics and Communication Engineering
Punjab Technical University
06.2020
Skills
- Microsoft Office Suite
- Load Management Tools
- Excel Tools
- Social Media Marketing
- Content Creation
- Email Marketing
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
Dispatch
Load Brokerage
Digital Marketing
Computer Progrmming-Python
Timeline
Office Administrator (Dispatch/Billing/Front Desk)
Pillars Transport
02.2023 - 02.2025
Electronics Engineer
Rehal Optoelectronics
07.2021 - 12.2022
Customer Service Representative
Vishal Mega Mart
07.2020 - 05.2021
Bachelor of Technology - Electronics and Communication Engineering
Punjab Technical University
Post Baccalaureate Diploma - Technical Management and Services
Kwantlen Polytechnic University
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