Navneet Kaur
SURREY,BC
Summary
Dynamic Dispatcher with extensive experience at Delta Green Cabs, adept at managing high-stress situations and ensuring timely service. Proven track record in conflict resolution and data tracking, enhancing operational efficiency. Skilled in customer service and decision-making, I excel in training teams and prioritizing urgent calls for optimal delivery outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Dispatcher
Delta Green Cabs
11.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Scheduled deliveries and pickups according to customer needs.
Education
Associate of Arts -
University Canada West
Vancouver, BCHigh School Diploma -
ICST GROUP OF INSTITUTIONS
PUNJAB, INDIA 06-2022
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Updating logs
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Dispatcher
Delta Green Cabs
11.2023 - Current
Associate of Arts -
University Canada West
High School Diploma -
ICST GROUP OF INSTITUTIONS
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