Navneet Kaur
Brampton
Summary
Professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Agent, Client Solution Outbound
Nordia
11.2022 - 02.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Team Member
Tim Hortons
11.2020 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Cashier
No Frills
08.2020 - 10.2020
- Collecting payment
- Greeting customers
- Answering to customers
International Marketing Assistant’s Manager
All Well POST LANDING
02.2019 - 05.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
POST GRADUATE CERTIFICATE - Business Management Human Resources
Lambton College
Sarnia, ON06.2019
BACHELOR of Arts - undefined
Dayanand Mahila Mahavidyalaya
05.2016
Skills
- Proficient in Word, PowerPoint, Excel, and Outlook
- Proficient in oral and written communication
- Accurate typing abilities
- Supportive perspective
- Effective time management
- Reassuring presence
- Rapid skill acquisition
- Skilled in high-pressure environments
- Proven ability to tackle challenges
- Eager to learn
- Effective in high-pressure situations
- Structured problem-solving
- Strong interpersonal empathy
Certification
Certificate of WHSA completion: Certificate of Worker Health and Safety Awareness in 4 Steps of the Ministry of Labor’s training module.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Call Center Agent, Client Solution Outbound
Nordia
11.2022 - 02.2024
Team Member
Tim Hortons
11.2020 - 06.2022
Cashier
No Frills
08.2020 - 10.2020
International Marketing Assistant’s Manager
All Well POST LANDING
02.2019 - 05.2019
BACHELOR of Arts - undefined
Dayanand Mahila Mahavidyalaya
POST GRADUATE CERTIFICATE - Business Management Human Resources
Lambton College
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