NAVNEET KAUR
Surrey
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Garda World
06.2024 - Current
- Provided exceptional customer service and addressed clients' inquiries promptly, maintaining high customer satisfaction levels
- Conducting thorough investigations of security breaches and incidents while ensuring compliance with regulations and company policies
- Training and mentoring a team of security personnel, which improved overall team performance and response times during emergencies
- Managed administrative tasks, including record-keeping, correspondence handling, and data entry, guaranteeing accuracy and confidence
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Security Officer
SECURITAS
08.2022 - Current
- Resolved customer issues quickly and notified high authorities immediately when problems escalated
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check in process
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees
- Entered and updated sensitive customer information during check-ins and meetings
- Trained new team members on company procedures, customer service and issue resolution
- Maintained confidentiality of sensitive data to protect customer and business information
- Welcomed customers with friendly greetings, answered general questions, gathered the nature of visit and directed to specific offices
- Handled assignments independently with good judgment and critical thinking skills
- Answered telephones and greeted visitors to assist, answer questions and direct
- Received incoming calls and coordinated with staff to fulfill customer requests
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns
Team Lead
Amazon
12.2021 - 06.2023
- Troubleshoot problems
- Ensure product meets quality requirements
- View prompts on screens and follow the direction for some task
- Manage and train our Associates to help deliver the best service for our customers
- Ensure that customer orders are fulfilled in line with safety and quality guidelines
- Continuously provide critical shift related information to frontline management and operators
- Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g
- Process area readiness, 5S, safety, training
- Help to solve logistics and supply chain challenges
- Developing and/or referring to performance metrics to drive team performance and business results
Food Assembler
Tim Hortons
09.2022 - 12.2022
- Check traveler’s meals/trays to ensure dietary accuracy
- Performed a variety of duties according to Food Safe protocols and quality and safety standards including portioning and serving meals, washing and peeling vegetables and, washing dishes and utensils
- Preparing and portioning diet items in accordance with nutritional plans and measuring and combining food and beverage ingredients by methods such as grinding, blending, slicing, dicing and/or puree
- Perform related clerical duties
Education
DIPLOMA IN GENERAL ARTS -
Columbia college
Vancouver, BC12.2023
Skills
- Accounting & Budgeting
- Scheduling
- Poised under pressure
- Excellent interpersonal and communication skills
- Safety and Security Procedures
- Experienced in most restaurant positions
- Handling Customer Complaint
- Typing 50 wpm
- Tech proficient (office 365)
- Leadership
- Critical Thinking
- Time management
Certification
- OFA 1
- OFA 2
- BST level 1
- Driving License class 5
Languages
English
Punjabi
Hindi
Timeline
Security Officer
Garda World
06.2024 - Current
Food Assembler
Tim Hortons
09.2022 - 12.2022
Security Officer
SECURITAS
08.2022 - Current
Team Lead
Amazon
12.2021 - 06.2023
DIPLOMA IN GENERAL ARTS -
Columbia college
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