Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NAVNEET KAUR

Toronto,ON

Summary

Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills.

Overview

3
3
years of professional experience

Work History

Technical Support Consultant

SBE
06.2024 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Managed high levels of call flow and responded to technical support needs.
  • Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
  • Work with technicians to update them new policies or procedures for new models repairs and software reflash.
  • Communication with different OEM regarding new projects and about their services manual for technicians.
  • Make record of documentation to train new technicians and training department.

Repair Team Leader

TECHVILLE
08.2022 - 05.2024
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Facilitated communication between cross-functional teams within the organization.
  • Help team members and technicians with complicated repairs such as damaged mainboards, soldering work.

Refurbish Technician

MOBILEKINIK
10.2021 - 09.2022
  • repair of different OEM such as APPLE, SAMSUNG, GOOGLE, SONIM, MOTOROLA, BLACKBERRY , IPAD S , TABLETS and SO ON. perform soldering and unsoldering repair on damaged mainboards.
  • Performed repairs on a variety of electronic systems, including computers, printers, and other hardware devices.
  • Aligned and balanced new equipment after installation.
  • Attended to broken cell phones brought in by customers for repairs.
  • Utilized rework techniques such as desoldering and soldering with hot air, wave solder, manual soldering iron and other methods as needed.
  • Assisted the technician in handling cell phone repairs.
  • Inspected and tested components to identify any potential faults or issues.
  • Replaced outdated components with new parts in order to improve overall performance levels.
  • Troubleshot system errors and identified solutions using diagnostic tools and techniques.
  • Developed detailed reports summarizing repair work completed on each device.
  • Tested electrical circuits with multimeters and other testing devices to locate faulty components or wiring issues.

Education

High School Diploma -

CANADORE COLLAGE
Mississauga, ON
08-2021

Skills

  • On-site Machine Service
  • Problem Diagnostics
  • Hand and Power Tool Operation
  • Functionality Testing
  • Machine Reassembly

Languages

English
Punjabi
Hindi

Timeline

Technical Support Consultant

SBE
06.2024 - Current

Repair Team Leader

TECHVILLE
08.2022 - 05.2024

Refurbish Technician

MOBILEKINIK
10.2021 - 09.2022

High School Diploma -

CANADORE COLLAGE

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