Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Navneet Kaur

Kelowna,BC

Summary

Accomplished account management professional with extensive experience at ARO INC, specializing in debt negotiation and collections. Recognized for maximizing recovery rates and effectively resolving disputes while delivering outstanding customer service. Proficient in employee training and operational management, consistently enhancing team performance to meet and exceed financial objectives. Committed to driving results and fostering client satisfaction through strategic initiatives.

Overview

8
8
years of professional experience

Work History

Collections Agent

ARO INC.
Kelowna, British Columbia
07.2022 - Current
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Negotiated payment plans with delinquent account holders to facilitate debt resolution.
  • Conducted detailed account audits to identify discrepancies and resolve billing issues.
  • Developed collection methods to achieve or exceed company financial goals.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Participated in training sessions related to new technologies used by the company's collections department.
  • Conducted credit risk assessments on new and existing customers.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.

Assistant Manager

7-Eleven
Vernon, British Columbia
06.2018 - 07.2022
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Maintained up-to-date knowledge of company products and services.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruited and trained new employees to meet job requirements.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.

Customer Service Manager

Walmart
Victoria, British Columbia
01.2017 - 06.2018
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Explained benefits, features, and recommendations to maximize client retention.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Conducted research and reviewed findings to solve customer issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.

Education

BBA - Business Administration

Punjabi University
Punjab
04-2016

Human Resource Management -

Camosun College
Victoria

Skills

  • Account management
  • Debt negotiation
  • Payment processing
  • Credit risk assessment
  • Dispute resolution
  • Data entry
  • Customer service
  • Employee training
  • Team building
  • Operational management

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

References

References available upon request.

Timeline

Collections Agent

ARO INC.
07.2022 - Current

Assistant Manager

7-Eleven
06.2018 - 07.2022

Customer Service Manager

Walmart
01.2017 - 06.2018

BBA - Business Administration

Punjabi University

Human Resource Management -

Camosun College

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