Experienced customer service professional with a track record in managing support teams and driving operational efficiency. Known for fostering team collaboration and delivering measurable results. Adaptable to evolving demands, consistently demonstrating strong conflict resolution skills and expertise in staff training.
Hi, I’m
Navneet Kaur
Scarborough,Canada
Summary
Overview
4
years of professional experience
1
Certification
Work History
A&W FOOD SERVICES OF CANADA INC.
Customer Service Supervisor
09.2018 - 02.2023
Job overview
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented company policies and procedures for professional, cohesive customer care.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Facilitated open lines of communication within the team by holding regular meetings, promoting collaboration, and sharing best practices.
- Recognized as a top performer due to consistently exceeding performance targets related to customer satisfaction scores and call handling efficiency metrics.
- Reduced employee turnover by fostering a positive work environment and providing supportive leadership.
- Coordinated scheduling to ensure adequate staffing during peak hours, minimizing wait times for customers.
- Assisted in the recruitment process of new employees by conducting interviews, assessing candidate skills, and making hiring recommendations based on qualifications aligned with company values.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
CENTENNIAL COLLEGE, PROGRESS CAMPUSSCARBOROUGH, TORONTO
BBA from Global Business Management
05.2019
University Overview
PUNJABI UNIVERSITYPAITALA,PUNJAB,INDIA
BACHELOR'S OF COMMERCE from MANAGEMENT AND ACCOUNTING
05-2017
University Overview
Skills
- Analytical Problem-Solving
- Effective Time Management
- Client Support
- Multitasking and organization
- Team building and leadership
- Strategic Decision-Making
- Training and mentoring
- Positive and constructive feedback
- Customer relationship management (CRM)
- Employee scheduling
Certification
- First Aid/CPR
- Licensed Security Guard
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Supervisor
A&W FOOD SERVICES OF CANADA INC.
09.2018 - 02.2023
CENTENNIAL COLLEGE, PROGRESS CAMPUS
BBA from Global Business Management
PUNJABI UNIVERSITY
BACHELOR'S OF COMMERCE from MANAGEMENT AND ACCOUNTING
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