Navneet Kaur
Calgary
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning client loyalty. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Logixx Security Inc.
02.2023 - Current
- Developed skills not limited to - Teamwork, Alertness, Observational skills, Communication, Emergency management, Critical thinking Professional, CCTV Monitoring, and Law enforcement by working with Louis Vuitton, Tiffany and Apple store.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere as its sets the tone for the store experience.
- Be alert and aware, periodically moving around the store base on client traffic, observing the client behavior and take action such as informing the managers, call mall security and 911 if needed.
- Addressed problems quickly and reported clear information while working under minimal supervision. Good use of strong words and active language.
- Assisted in training new staff members on store operations and policies.
- Update reports on TrackTik - outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Client Ambassador
Surecall Contact Centre
07.2022 - Current
- Developed skills- Effective communication, consultation, empathy, speed, handling pressure, creative problem solving, technical skill and information security.
- Managed high-volume of inbound and outbound customer calls working with contract clients- Shell recharge, Border buddy, Penticton Security, Impark, Lifeworks and Servus Credit Union.
- Active listening to customers' requests, confirming full understanding before addressing concerns.
- Educate customers about the services and direct them to the operational stations.
- Assisted with troubleshooting issues related to product usage or account setup via email and calls.
- Analyzed customer interactions using software tools such as Salesforce CRM.
- Maintained strong call control and quickly worked through scripts to address problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Sales Representative
The Acquisition Group-Telus
06.2022 - 07.2022
- Developed key customer relationships to increase sales and leveraged CRM system to manage sales activities and track sales performance.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Hotel Front Desk Clerk
Holiday Inn Express & Suites
07.2019 - 04.2022
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Completed required paperwork accurately and promptly for billing purposes.
Fast Food Supervisor
A&W Restaurant
05.2017 - 04.2022
- Primary responsibilities- Sales close, scheduling, trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
- Executed quality checks of food service equipment and appliances, verified proper working condition and scheduled preventive maintenance and repairs without service disruptions.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Developed and implemented customer service standards for staff to follow.
- Tracked daily sales data using POS system software programs such as Microsoft Excel and Outlook.
- Conducted meetings with team members to discuss upcoming tasks and performance review.
Sales Associate
Safeway
07.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Processed customer refunds and exchanges according to established guidelines.
Office Administrative Assistant
Paris Hotel
05.2016 - 12.2016
- Greeting customers upon arrival, offered assistance, responding promptly to their requests or concerns.
- Assisted with room reservations, changes and cancellations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintains attendance records, performance review and scheduling.
- Organizing meetings with team about upcoming events and set up banquet hall tables according to clients' instructions, including linen, silverware, glassware, dishes, and centerpieces.
- Collaboration with local businesses, attractions and community partners enhance tourism offerings.
Education
Associate of Arts - Major in Psychology and Sociology
Northern Lights College
Dawson Creek, BC06.2019
High School Diploma -
D.A.V. Public School
04-2016
Skills
- Detail-Oriented
- Attentive and Observant
- Proactive response
- Customer engagement
- Good Work Ethic
- Team Work
- Positive Attitude
- Multitasking and prioritizing
Certification
- Alberta Security License
- Class 5 Driver's License
Languages
English, Hindi and Punjabi
Professional
References
Available upon request.
Education and Training
other
Highlights
Microsoft Office Suite, POS system, TrackTik, Data Entry, CCTV, Multi-channel communication- Chat, email, telephone or live chat.
Timeline
Security Officer
Logixx Security Inc.
02.2023 - Current
Client Ambassador
Surecall Contact Centre
07.2022 - Current
Sales Representative
The Acquisition Group-Telus
06.2022 - 07.2022
Hotel Front Desk Clerk
Holiday Inn Express & Suites
07.2019 - 04.2022
Sales Associate
Safeway
07.2017 - 08.2019
Fast Food Supervisor
A&W Restaurant
05.2017 - 04.2022
Office Administrative Assistant
Paris Hotel
05.2016 - 12.2016
High School Diploma -
D.A.V. Public School
- Alberta Security License
- Class 5 Driver's License
Associate of Arts - Major in Psychology and Sociology
Northern Lights College
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