Navneet Kaur
Truro Heights,NS
Summary
Dynamic professional with a proven track record in customer service and revenue generation at Max BPO. Excelled in fostering client relationships and persuasive selling, enhancing customer satisfaction and boosting sales. Skilled in teamwork, problem-solving, and efficient multi-tasking. Achieved a significant reduction in call handling time, demonstrating exceptional time management and communication abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
01.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchange
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier Team Leader
Dollarama
11.2023 - 12.2024
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed efficient break rotations for cashier staff, maintaining consistent service levels throughout the day.
- Cultivated strong working relationships with colleagues across departments to facilitate smooth operations.
Call Center Representative
Max BPO
11.2021 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Commerce
Guru Nanak Dev University
India, Punjab Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Outgoing personality
- Verbal/written communication
- Client service
- Persuasive selling techniques
- Revenue generation
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Walmart
01.2024 - Current
Cashier Team Leader
Dollarama
11.2023 - 12.2024
Call Center Representative
Max BPO
11.2021 - 09.2023
Commerce
Guru Nanak Dev University
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