Navneet Kaur
Surrey,BC
Summary
Results-driven Team Leader with one year of experience in fastpaced food service. Skilled in team management, customer satisfaction, and operational excellence. Strong communicator focusing on training and developing staff to deliver exceptional service.
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
2
2
years of professional experience
Work History
Childcare Assistant
Personal Home Care
10.2024 - Current
- Provide daily care and supervision for a child, ensuring safety, emotional well-being, and developmental activities.
- Plan and engage in age-appropriate activities, including outdoor play, arts and crafts, and educational games to stimulate learning and creativity.
- Assist with meal preparation, feeding, and maintaining a consistent routine to ensure the child’s needs are met.
- Foster a positive and nurturing environment, building trust and strong relationships with the child and their family.
- Communicate with parents regularly about the child's progress, activities, and any concerns to ensure a seamless caregiving experience.
Guest Experience Leader
McDonald's
10.2024 - Current
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
Team Leader
McDonald's
01.2024 - 10.2024
- Supervised and trained a team of crew members, fostering a collaborative and efficient work environment
- Implemented training programs for new hires, improving onboarding efficiency
- Developed strong customer service skills, handling customer complaints and feedback to enhance the dining experience
- Managed daily operations, including inventory management and shift scheduling, optimizing staffing and resource allocation
Crew Member
McDonald's
03.2023 - 12.2023
- Effectively used POS system for taking orders from customers including actively listening, and menu knowledge increasing order efficiency, and avoiding errors
- Accurately accepted payments from customers and gave accurate changes to them
- Multitasked between preparing orders, packing them, and giving drinks to the customers, thereby maximizing efficiency and productivity
- Actively listened to customer complaints about missing orders, payment issues, and wrong orders and tried to solve them
Education
Associate of Arts -
UCW
Vancouver, BC12-2024
High School Diploma -
S. Chetan Singh Sarvhitakari Vidhya Mandir
Mansa, Punjab, India03-2021
Skills
- Interpersonal and communication skills
- Public speaking skills
- Leadership and decision-making
- Problem solving skills
- Work under pressure
- Multitasking skills
- Patience and empathy
- Active listener
- Safety awareness
- Group supervision
- Arts, crafts, and games
- Housekeeping
- Special-needs childcare
- Emotionally supportive
- Attention to detail
- Hygiene practices
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Childcare Assistant
Personal Home Care
10.2024 - Current
Guest Experience Leader
McDonald's
10.2024 - Current
Team Leader
McDonald's
01.2024 - 10.2024
Crew Member
McDonald's
03.2023 - 12.2023
Associate of Arts -
UCW
High School Diploma -
S. Chetan Singh Sarvhitakari Vidhya Mandir
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