Navneet Kaur

Worked as a Site Security Supervisor at SMR-x DNNP for AECON

• Implement Security Protocols: Ensure the enforcement of all security policies, procedures, and regulations on-site.
• Access Control: Supervised and authorized entry of employees and visitors to control access to the site, ensuring that only authorized personnel are allowed entry.
• Check Identification: Verify the credentials of visitors and employees, ensuring that they are following the site’s access control policies.
• Coordinate Patrols: Ensure that security patrols are conducted regularly, both inside and outside the premises, and that guards are alert and vigilant.
• Reporting: Provide regular reports to management regarding security operations, incidents, and any recommendations for improvement.
• Communication with Management: Maintain open communication with site management, providing updates on security-related matters, and addressing any concerns.
• Supervise Security Staff: Lead and supervise security officers, ensuring that they follow protocols and provide excellent service.
• Training: Ensure that all security personnel are properly trained in security procedures, emergency response, safety protocols, and customer service.
• Scheduling: Create and manage security staff schedules to ensure that all shifts are covered adequately.
• Performance Monitoring: Regularly evaluate the performance of security officers, providing feedback, coaching, and disciplinary actions when necessary.

• Administer and maintain daily front office operations, which includes dealing with guests, employees, and clients professionally
• Supervises Security Guards, Lead Guards and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that adequate reports are filed
• Meet with client representative as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
• As assigned, in accordance with applicable company policies and procedures and in compliance with Provincial and federal laws, carries out supervisory duties that can include some or all the following: interviewing, orienting, and training employees; planning, assigning, and directing work; coaching/counseling and appraising performance; rewarding employees; addressing complaints and resolving problems; and making hiring and termination recommendations
• Responding to phone calls and performing duties with 100% accuracy
• Handling sensitive clients' queries, maintain confidential correspondence
• Acts to ensure that all post orders are followed by the entire team while duty
• Operating controls along with the client security software applications

• Monitored cameras, hourly exterior-interior patrol, managed security desk duty, taking calls from the warehouse staff and dispatch, immediate access to site of incident, worked with other 7 guard on site, entering data including safety check site procedure, daily reports, incident reports, video bookmarking as required by the authority regarding any subjected incident

• New Client intake, calling clients to update their claim file, Settlement conference, Insurance examination Follow up, Clinical Notes Record requested for medical updates on client file
• Accident Benefits Claim, IRBs, and Faxes to the relevant case sources

• Answering customer inquiries, managing transactions with customer at cash register, assisted customer at self-checkout redeem stamps and coupons while proceeding checkout, resolving customer complaints and provide relevant information
• Enforced access control measures in accordance with established procedures.
• Guarded restricted areas to prevent unauthorized entry.
• Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
• Monitored premises and recorded activity in daily officer reports.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
• Confirmed visitor identification prior to granting entry into the building.
• Verified photo IDs and tickets to allow guests passage.
• Maintained high levels of alertness throughout shifts.
• Checked for safety hazards and took corrective action when necessary.