Navneet Kaur
Toronto,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Training Manager
Rogers
Toronto
06.2023 - Current
- Organized and led new employee training sessions.
- Created training materials (manuals, guides, handouts).
- Collaborated with managers to identify and address skill gaps.
- Resolved customer complaints efficiently, ensuring satisfaction.
- Built strong customer relationships to drive repeat business.
- Worked with the sales team to achieve group targets.
- Delivered accurate product, pricing, and service information
Office Administrator / Front Desk
Modern sense
North York , ON
09.2022 - 11.2023
- Managed daily office operations and administrative tasks.
- Organized and maintained filing systems and electronic records.
- Answered calls, directed inquiries, and took messages as needed.
- Processed invoices promptly, per established procedures.
- Assisted customers with requests and inquiries to enhance satisfaction.
- Delivered excellent service to customers in person and over the phone.
- Performed preventive maintenance on office equipment (printers, scanners, copiers).
Customer Service Representative
Amazon
Hamilton
04.2022 - 09.2022
- Resolved customer complaints quickly, ensuring satisfaction.
- Handled administrative tasks: filing, database updates, and report generation.
- Stayed calm and professional in high-pressure situations.
- Managed inbound calls, chats, and emails to support customer service.
- Addressed service and billing issues through customer consultations.
- Enforced quality control policies to boost customer satisfaction.
Education
BBA - Accounting And Finance
Sir Standford Fleming College
Toronto, ON08.2024
Certification in Microsoft Office And Financial Accounting -
APTECH
MOGA, PUNJAB12.2022
High School Diploma -
Sacred Heart School
04-2020
Skills
- Financial transactions
- Customer service
- Complaint handling
- Data entry
- Account Security
- MS Office Proficient
- Time Management
- Organizational skills
- Effective communication
- Analytical problem solver
- Brand promotion
- Team leadership
- Professional demeanor
- Bookkeeping
- Telephone reception
- Human resources
- Scheduling appointments
- Administrative support
- Sales operation
Certification
- Certified Microsoft office user and in financial accounting by APTECH.
- First AID and CPR
Accomplishments
Volunteered during Pandemic with Khalsa Aid
Timeline
Sales Training Manager
Rogers
06.2023 - Current
Office Administrator / Front Desk
Modern sense
09.2022 - 11.2023
Customer Service Representative
Amazon
04.2022 - 09.2022
BBA - Accounting And Finance
Sir Standford Fleming College
Certification in Microsoft Office And Financial Accounting -
APTECH
High School Diploma -
Sacred Heart School
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