Navneet Kaur
Calgary,AB
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning client loyalty. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Logixx Security Inc.
Calgary, AB
02.2023 - Current
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Be alert and aware, periodically moving around the store base on client traffic.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Update reports on TrackTik - outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Call Center Agent
Surecall Contact Centre
Calgary, AB
07.2022 - Current
- Managed high-volume of inbound and outbound customer calls working with contract clients- Shell recharge, Border buddy, Penticton Security, Impark, Lifeworks and Servus Credit Union.
- Active listening to customers' requests, confirming full understanding before addressing concerns.
- Educate customers about the services and direct them to the operational stations.
- Assisted with troubleshooting issues related to product usage or account setup via email.
- Analyzed customer interactions using software tools such as Zendesk and Salesforce CRM.
- Maintained strong call control and quickly worked through scripts to address problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Sales Representative
The Acquisition Group-Telus
Calgary, AB
06.2022 - 07.2022
- Developed key customer relationships to increase sales and leveraged CRM system to manage sales activities and track sales performance.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Fast Food Supervisor
A&W Restaurant
Calgary, AB
05.2017 - 04.2022
- Primary responsibilities- Sales close, scheduling, trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
- Executed quality checks of food service equipment and appliances, verified proper working condition and scheduled preventive maintenance and repairs without service disruptions.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Developed and implemented customer service standards for staff to follow.
- Tracked daily sales data using POS system software programs such as Microsoft Excel.
Hotel Front Desk Clerk
Holiday Inn Express & Suites
Dawson Creek, British Columbia
07.2019 - 04.2022
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Completed required paperwork accurately and promptly for billing purposes.
Sales Associate
Safeway
Dawson Creek, British Columbia
07.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Processed customer refunds and exchanges according to established guidelines.
Hotel Receptionist
Paris Hotel
Naraingarh, Haryana
05.2016 - 12.2016
- Greeting customers upon arrival and offered assistance.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Assisted with room reservations, changes and cancellations.
- Organizing meetings with team about upcoming events and set up banquet hall tables according to clients' instructions, including linen, silverware, glassware, dishes, and centerpieces.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Collaboration with local businesses, attractions and community partners enhance tourism offerings.
Education
Associate of Arts - Major in Psychology and Sociology
Northern Lights College
Dawson Creek, BC06.2019
High School Diploma -
D.A.V. Public School
Naraingarh04-2016
Skills
- Detail-Oriented
- Attentive and Observant
- Cash Handling
- Customer engagement
- Good Work Ethic
- CCTV Surveillance
- Alarm monitoring
- Multitasking and prioritizing
- Customer Relationship Management (CRM)
- Service Coordination
References
- Janice Depositar from A&W- 2507198768
- Surecall - 4032306000
- Run from The Acquisition Group - 5875729886
Certification
- Alberta Security License
- Class 5 Driver's License
Languages
English, Hindi and Punjabi
Professional
Highlights
- Microsoft Outlook, Word , Excel and Powerpoint
- POS system
- TrackTik
Timeline
Security Officer
Logixx Security Inc.
02.2023 - Current
Call Center Agent
Surecall Contact Centre
07.2022 - Current
Sales Representative
The Acquisition Group-Telus
06.2022 - 07.2022
Hotel Front Desk Clerk
Holiday Inn Express & Suites
07.2019 - 04.2022
Sales Associate
Safeway
07.2017 - 08.2019
Fast Food Supervisor
A&W Restaurant
05.2017 - 04.2022
Hotel Receptionist
Paris Hotel
05.2016 - 12.2016
Associate of Arts - Major in Psychology and Sociology
Northern Lights College
High School Diploma -
D.A.V. Public School
- Alberta Security License
- Class 5 Driver's License
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