Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gurjot Gill

Calgary,AB

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Ready to bring enthusiasm and reliability to your team.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Newton Recreation Ctr
08.2023 - 04.2024
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Assist guests with registering for various recreational programs offered by the center. Manage court reservations for sports such as basketball, volleyball, tennis, and badminton.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.

Construction Worker ( Drywall )

09.2023 - 03.2024
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
  • Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.

Security Officer

V-Mart (Shopping Centre)
11.2020 - 06.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Education

Business Administration

Bow Valley
Calgary, AB
04.2025

Skills

  • Customer Service
  • Computer Skills
  • Issue Resolution
  • Guest Relations

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Construction Worker ( Drywall )

09.2023 - 03.2024

Guest Service Representative

Newton Recreation Ctr
08.2023 - 04.2024

Security Officer

V-Mart (Shopping Centre)
11.2020 - 06.2023

Business Administration

Bow Valley

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Gurjot Gill