Navneet Kaur
Sales and Operations Manager
Mississauga,ON
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
12
12
years of professional experience
1
1
Language
Work History
Operations Manager
CZONE Solutions
08.2020 - 02.2024
- Plan and organize daily production and operational activities, ensuring resource efficiency and adherence to standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Gained extensive knowledge in data entry, analysis and reporting.
Business Unit Owner
La Pino'z Pizza
11.2018 - 02.2020
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Implemented quality assurance processes to ensure product excellence.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Quality Analyst
Oshin Laboratories Pvt Ltd
04.2016 - 08.2018
- Performed process monitoring and process control.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Provided thorough documentation on all quality control activities and results.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Developed testing plans for new products based on customer requirements.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Monitored production processes for accuracy and conformance to established standards.
- Identified opportunities for process optimization, cost reduction and improved efficiency.
Tutor, Freelancer
03.2012 - 09.2015
- Provided private education service as tutor for high school students in Physics, Chemistry, Biology, Biotechnology, Maths, and English.
Education
Diploma in Business Management - Business Basics
ICFAI University
08.2017
Post Graduate Diploma in Health Science -
Public Health Foundation of India
08.2017
Bachelors in Life Science -
Sri Venkateswara College, Delhi University
Skills
- Operations & Project Management
- Supply Chain & Inventory
Management - Critical Thinking
- Inventory management
- Quality Assurance
- Data Analysis
- Budgeting and Expense Monitoring
- Leadership and Team Management
- Communication
- Efficient interpersonal skills
- Customer Service and Problem Solving
- Adaptability and Flexibility
- Empowers high performance sales
team
Other Experiences Achievements
- National Level Gymnast with expertise in aerobics, beam, and volt horse.
- Active participant in sports and athletic events and hold many certificates for the same.
- Holds the position of school editor in the school prefect board.
- Member of the school choir and conducted assemblies and various functions in school for 5 years.
Tools Technologies
MS Office (Word, PowerPoint, Excel)
CRM system
ERP system
CMS
DBMS
Affiliations
- National Level Gymnast with experience in aerobics, beam and volt horse.
- Active participant in sports and athletic events holding many certificates for the same.
- Holds the position of school editor in the prefectorial board of school.
- Member of school choir with excellence in singing and managment of assembly.
- Creative and hold special love for pets.
Languages
French
Limited
Hindi
Professional
Punjabi
Professional
English
Professional
Accomplishments
- School Editor 2009-2011
- National Gymnast at Indian gymnastics competition.
- Member of Rotary Club
Timeline
Operations Manager
CZONE Solutions
08.2020 - 02.2024
Business Unit Owner
La Pino'z Pizza
11.2018 - 02.2020
Quality Analyst
Oshin Laboratories Pvt Ltd
04.2016 - 08.2018
Tutor, Freelancer
03.2012 - 09.2015
Diploma in Business Management - Business Basics
ICFAI University
Post Graduate Diploma in Health Science -
Public Health Foundation of India
Bachelors in Life Science -
Sri Venkateswara College, Delhi University
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