Summary
Overview
Work History
Education
Skills
References
Timeline
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NAVNEET KAUR

Summary

Productive relationship builder: excel at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer. Experience dealing with a high volume of customers daily while maintaining a professional, customer service-oriented manner always. Strong interpersonal skills and ability to deal with a diversity of professionals, clients, and staff, responsible, punctual, and honest.

Overview

6
6
years of professional experience

Work History

Remote Concierge Specialist

Stealth Monitoring UCIT
Mississauga, ON
08.2022 - Current
  • Assists clients with a multitude of requests like giving directions, supplying important building information and answering common questions
  • Assisting clients with both emergency and non-emergency situations until the situation is under control
  • Communicate with on-duty security personnel and law enforcement agencies
  • Coordinate with monitoring leadership to reduce video issues
  • Complete detailed incident reports on video observations and actions taken
  • Coordinate with monitoring leadership if protocol changes appear to be outdated and or ineffective
  • Communicate using various sources (email, VoIP
  • Phones/PTT systems, and messengers)

Assistant Store Manager

Dollar Tree
Etobicoke, ON
04.2022 - 12.2022
  • Oversee and participate in activities across all areas of the store including merchandising and front-end operations
  • Deliver great customer service and answer any queries or concerns customers may have
  • Perform opening and closing procedures
  • Foster a culture of safety while meeting productivity targets

Assistant Manager

Panago pizza
Castlegar
11.2020 - 03.2022
  • Planning, managing and coordinating daily goals with the whole team and ensuring the restaurant runs smoothly and effectively
  • Ensure high standards of customer service are maintained
  • Handle customer complaints and queries and come up with the best customer service solution as possible
  • Recruit new staff, and train and develop existing staff and be responsible for making staff schedules
  • Organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security

Customer service Representative

Canadian Tire
Castlegar
12.2020 - 02.2022
  • Assisting customers in finding the right product, addressing customers queries and questions regarding the product and services
  • Ensuring excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
  • Resolving any emerging problems that customer accounts might face with accuracy and efficiency
  • Assisting customers with returns and processing payments through different methods and helping customers with online orders pickups and delivery orders
  • Assisting customers over the phone with their purchases and addressing any queries they have
  • Manage large amounts of incoming phone calls

Crew Member

McDonalds Canada
Castlegar
12.2019 - 04.2020
  • Set up the station according to the restaurant Guideline
  • Mis-en-place for various courses of the restaurant, for salads and sandwiches
  • Organizing the storeroom, cold storage, kitchen appliances, workstation.

Customer service Rep. and Cashier

Walmart Canada
08.2018 - 11.2019
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Helping customers with processing the payments through debit, credit cards, cash or other payment methods
  • Handling returns and answering questions about merchandise, store policies, and ongoing promotions
  • Inviting customers to sign up for Walmart rewards mastercard by explaining to them all the benefits of it
  • Helping customers in bagging and packing their stuff.

Kitchen supervisor

Panago pizza
Castlegar
10.2018 - 10.2018
  • Managing kitchen staff and making sure the orders are served within time
  • Cook chicken and other items on the menu and Maintain cleanliness, sanitization, health, and safety standards in work areas
  • Operate large volume cooking equipment such as deep fat fryers or griddles and verify that prepared food meets requirements for quality and quantity
  • Packing and preparing burgers, wraps, chicken buckets and other items on the menu.

Senior Manager

Joelinne
  • Stealth
  • Monitoring
  • Ph# work +1 8557832584
  • Cell# 6471680129
  • Sharry Ganjoo
  • AMS Supervisor at Stealth
  • Monitoring
  • Ph# work +1 8557832584
  • Cell# +1 2265035623
  • Sagar Watts
  • Owner at Panago pizza
  • Ph# Work 2503042480
  • Ph#+1 (250) 884-7665
  • Assist in all areas of the store as needed and responsible for recruiting/ training of new employees.

Education

Post-Graduation Diploma - business management and accounting, commerce ( banking and

Selkirk College, SGHP
April 2020

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2018

Skills

  • COMPUTER SKILLS
  • Proficient in
  • MS-Office
  • IDS, Fidelio, Micros, Meeting Matrix, and other Internet
  • Applications

References

REFERENCES Doris Raiwet Front end Manager at canadian tire cash@ctas492.ca

Timeline

Remote Concierge Specialist

Stealth Monitoring UCIT
08.2022 - Current

Assistant Store Manager

Dollar Tree
04.2022 - 12.2022

Customer service Representative

Canadian Tire
12.2020 - 02.2022

Assistant Manager

Panago pizza
11.2020 - 03.2022

Crew Member

McDonalds Canada
12.2019 - 04.2020

Kitchen supervisor

Panago pizza
10.2018 - 10.2018

Customer service Rep. and Cashier

Walmart Canada
08.2018 - 11.2019

Senior Manager

Joelinne

Post-Graduation Diploma - business management and accounting, commerce ( banking and

Selkirk College, SGHP

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