Navneet Kaur
Surrey,Canada
Summary
Trustworthy and dedicated with 2 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Popeyes Louisiana Kitchen
06.2022 - 02.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Representative
Mayuri Indian Cuisine
08.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
MBA - Business Administration
University Canada West
Vancouver, BC03.2023
Skills
- Customer Service and Assistance
- Customer Inquiries
- Communication skill Written and verbal
- Computer knowledge
- Problem solving
- Decision Making
- Interpersonal skills
- Understanding customer requirements
- Highly motivated
Languages
English
Professional Working
Punjabi
Native or Bilingual
Certification
Marketing
Accounting
Timeline
Customer Service Cashier
Popeyes Louisiana Kitchen
06.2022 - 02.2023
Customer Service Representative
Mayuri Indian Cuisine
08.2021 - 05.2022
MBA - Business Administration
University Canada West
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