Navneet Kaur
Winnipeg,MB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Pizza Pizza
10.2022 - 02.2024
- Cross-trained and provided backup support for organizational leadership.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handled customer inquiries and suggestions courteously and professionally.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Halton Management Inc.
11.2020 - 04.2022
- Cross-trained and provided backup support for organizational leadership.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Project Management in IT - Information Technology And Management
Canadore College of Applied Arts And Technology
Mississauga, ON08.2021
Business Management - Business
Canadore College of Applied Arts And Technology
Mississauga, ON08.2020
Master of Computer Science - Computer And Information Systems
Guru Nanak Dev University
Amritsar04.2016
Skills
- System implementation
- POS Systems and Ordering Platforms
- Call Management
- Stock management
- Client Relations
- LiveChat Messaging
- Multi-Line Phone Systems
- Paperwork Processing
- Record preparation
- Proofreading
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Pizza Pizza
10.2022 - 02.2024
Customer Service Representative
Halton Management Inc.
11.2020 - 04.2022
Project Management in IT - Information Technology And Management
Canadore College of Applied Arts And Technology
Business Management - Business
Canadore College of Applied Arts And Technology
Master of Computer Science - Computer And Information Systems
Guru Nanak Dev University
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