Navneet Kaur
Delta,BC
Summary
Hardworking and reliable Customer Service Manager with strong ability in managing Front- end. Highly organized, proactive and punctual with team-oriented mentality. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Ready for new professional challenges and seeking career-oriented position.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE MANAGER
Walmart Canada
New Westminster, BC
08.2019 - Current
- Managed Front-End by ensuring fast and friendly environment for Associates and customers.
- Assigned registers to cashiers and managed breaks.
- Solved customer issues with friendly, knowledgeable service and support.
- Exceeded team goals by motivating and providing training.
- Supervised and trained customer service team members and cashiers to provide exceptional service, driving retention and satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
CUSTOMER SERVICE DESK ASSOCIATE
Walmart Canada
New Westminster, BC
04.2019 - 08.2019
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Provided exceptional customer service with best knowledge and skills.
- Processed all claims, refunds and returns.
CASHIER
Walmart Canada
New Westminster, BC
10.2018 - 04.2019
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers with account updates, new service additions and promotional offers.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education
Canadian Business Management Post Graduate Diploma - Business Management
Vancouver Community College
Vancouver, BC04.2020
Bachelor of Science - Science
KVA DAV College For Women
Karnal, India 06.2015
Skills
- Staff Management
- Cash Handling
- Training and mentoring
- Complaint resolution
- Skilled multi-tasker
- Focused on customer satisfaction
- MS Word, Excel, Powerpoint
- Customer Relations
- Strong verbal communication
- Schedule Management
Accomplishments
- Won Shinning Star award in 2020.
- Supervised team of 50 staff members.
- Won Bronze Medal in Processing Walmart Master-Card (2019)
- Participated in VCC orientation as a Volunteer (2019)
- Vice President of KVA DAV College for Women Karnal, India (2014 - 2015)
- Corporal in NCC (National Cadet Corps) Air Force (2012 - 2014)
Hobbies
- Dance.
- Sketching
- Yoga
- Running
- Hiking
- Music
Availability
Available all days
References
Available on request.
Timeline
CUSTOMER SERVICE MANAGER
Walmart Canada
08.2019 - Current
CUSTOMER SERVICE DESK ASSOCIATE
Walmart Canada
04.2019 - 08.2019
CASHIER
Walmart Canada
10.2018 - 04.2019
Canadian Business Management Post Graduate Diploma - Business Management
Vancouver Community College
Bachelor of Science - Science
KVA DAV College For Women
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