Navneet Gill
Brampton,Canada
Summary
Enthusiastic and reliable customer service representative, dedicated to providing excellent customer service with a smile and providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Organized, detail oriented, and experienced in properly handling customer inquiries and track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
3
3
years of professional experience
Work History
SUPPORT SUPERVISOR
SYNERGY PROTECTION
01.2023 - 10.2023
- Responsible for answering phone calls that visitors and employees initiate
- Oversees the daily workflow, schedules, and assignments of security staff including security guards and desk clerks
- Monitored the visual and audio signals that the RVMʼs produces to detect abnormal activity that requires further attention.
- Given voice cautions through RVMʼs and making reports on undesirable activities detected
- Replied to the emails of the guards and resolved their concerns, also handled emails from clients regarding site coverage.
- Created, prepared, and delivered reports to various departments.
TACTICAL SECURITY
SYNERGY PROTECTION
02.2022 - 12.2022
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained awareness in monitoring surveillance systems and employ tactical approaches to identify security threats.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Responded to and assisted in medical emergencies.
- Patrolled interior and exterior areas for the building and wrote incident reports for assistance.
- Upheld company's dress code and appearance regulations for professional appearance.
CUSTOMER SERVICE REPRESENTATIVE
RED LEAF LOGISTICS
03.2021 - 08.2021
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Directing guests and answering their questions
- Maintaining security and telecommunications systems
- Typed correspondence, reports, text and other written material from rough drafts
- Checked source documents for accuracy, verified when necessary
- Adjusted settings for format, page layout, line spacing and other style requirements
- Performed other clerical duties such as answering the telephone, sorting and distributing mails.
Education
Bachelors in Business Administration - Business
YORKVILLE UNIVERSITY
North York, ON12.2021
Skills
- Ability to Multitask
- Effective Time Management
- Ability to Work Under Pressure
- Ability to Work in a Team
- Customer Service
- Excellent Communication Skills
- Proficient Computer skills
Languages
English
Hindi
Punjabi
Hobbies and Interests
- Would like to meet new people and make connections.
- Explore things
- Travelling
References
References are available upon request
Timeline
SUPPORT SUPERVISOR
SYNERGY PROTECTION
01.2023 - 10.2023
TACTICAL SECURITY
SYNERGY PROTECTION
02.2022 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
RED LEAF LOGISTICS
03.2021 - 08.2021
Bachelors in Business Administration - Business
YORKVILLE UNIVERSITY
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