Navneet Kaur
Brampton,ON
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
2
2
years of professional experience
Work History
Receptionist Intern
Immigration Office
08.2022 - 01.2023
- Developed and maintained current spreadsheets for tracking and analysis of office data.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative
Shaw Communications Inc
03.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Ability to cope with high volume of incoming calls and chats in a friendly & courteous manner.
- Maintained average AHT of 6 minutes and ACW of 45 seconds, along with sustaining expected hold time of 2 to 3 minutes.
- Experience in working with case management systems &strong IT skills .
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Business
St. Clair College of Applied Arts And Technology
Windsor, ON05.2022
Skills
- Technical Support- troubleshoot support tickets, call centre experience, email support, log creating, Documenting customer concerns and filing them away
- Project Coordination-experience in working with multiple systems and prioritize tasks accordingly
- Microsoft Word
- Time Management
- Excel
- Typing
- Organizational Skills
- Customer Service
- Troubleshooting
- Help Desk
- Call Center
Timeline
Receptionist Intern
Immigration Office
08.2022 - 01.2023
Customer Service Representative
Shaw Communications Inc
03.2021 - 07.2022
Associate of Arts - Business
St. Clair College of Applied Arts And Technology
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