Navneet Kaur
Brampton,Canada
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate- Non-voice
Teleperformance Global Service Private Limited (Samsung)
05.2022 - 11.2022
- Responded promptly and professionally to incoming customer inquiries in person, by WhatsApp platform, or by email.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
- Achievements: Awarded a Certificate of Appreciation for being the Best Performer for the month of Oct’22
- Promoted to team leader in 6 months owing to excellence in delivering the best client service.
Education
Post-degree Certificate - Human Resources Management
York University School of Continuing Studies
Toronto, ON01.2023
MBA - Human Resources & Marketing
Chandigarh University
India01.2021
B. Tech. - Computer Science & Engineering
Chandigarh Group of Colleges
India01.2018
Skills
- Proficient in MS Word, Excel, and PowerPoint
- Have excellent verbal and written communication skills
- Efficient Management skills
- Good convincing power
- Adaptable and flexible
Certification
- Human Resource Management: HR for People Managers from Coursera.
- Fundamentals of Digital Marketing certification from Coursera.
- Excelled in an international standardized test of English language proficiency.
Extracurricular Achievements
- Chandigarh University, Secured first position in the Human Resource Management seminar in 2019., Member of the organization committee of the Youth Festival., Elected as a Stream Representative in a Final Year Batch., Volunteered for National Service Scheme.
- CGC Landran, Hosted a plethora of events like Engineer’s Day., Participated in a Technical quiz based on Computer and C++ and achieved 2ND position., Led badminton team as Vice-Captain at Intra-College Tournament 2014.
- High School Patiala, Participated as a play artist in a literacy-focused drama., Got first division in a handwriting competition of English and Hindi languages., Awarded third prize in a paper reading competition.
Hobbies and Interests
- Cooking Italian cuisine which helps to explore foreign cultural aspects.
- Calligraphy writing acts as an added factor for boosting confidence.
- Photography which helps to capture endearing memories of life.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Associate- Non-voice
Teleperformance Global Service Private Limited (Samsung)
05.2022 - 11.2022
Post-degree Certificate - Human Resources Management
York University School of Continuing Studies
MBA - Human Resources & Marketing
Chandigarh University
B. Tech. - Computer Science & Engineering
Chandigarh Group of Colleges
- Human Resource Management: HR for People Managers from Coursera.
- Fundamentals of Digital Marketing certification from Coursera.
- Excelled in an international standardized test of English language proficiency.
Similar Profiles
null null
Process Trainer at Teleperformance Global Service Private LimitedProcess Trainer at Teleperformance Global Service Private Limited
Rakshit HarishRakshit Harish
Customer Care Executive at Teleperformance Global Business Private LimitedCustomer Care Executive at Teleperformance Global Business Private Limited
MD UMARMD UMAR
Customer Service Representative at Teleperformance Global Services Private LimitedCustomer Service Representative at Teleperformance Global Services Private Limited