Navneet Kaur
Brampton,Canada
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate- Non-voice
Teleperformance Global Service Private Limited (Samsung)
2022.05 - 2022.11
- Responded promptly and professionally to incoming customer inquiries in person, by WhatsApp platform, or by email.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
- Achievements: Awarded a Certificate of Appreciation for being the Best Performer for the month of Oct’22
- Promoted to team leader in 6 months owing to excellence in delivering the best client service.
Education
Post-degree Certificate - Human Resources Management
York University School of Continuing Studies
Toronto, ON01.2023
MBA - Human Resources & Marketing
Chandigarh University
India01.2021
B. Tech. - Computer Science & Engineering
Chandigarh Group of Colleges
India01.2018
Skills
- Proficient in MS Word, Excel, and PowerPoint.
- Have excellent verbal and written communication skills.
- Efficient Management skills.
- Good convincing power.
- Adaptable and flexible.
Certification
- Human Resource Management: HR for People Managers from Coursera.
- Fundamentals of Digital Marketing certification from Coursera.
- Excelled in an international standardized test of English language proficiency.
Extracurricular Achievements
- Chandigarh University, Secured first position in the Human Resource Management seminar in 2019., Member of the organization committee of the Youth Festival., Elected as a Stream Representative in a Final Year Batch., Volunteered for National Service Scheme.
- CGC Landran, Hosted a plethora of events like Engineer’s Day., Participated in a Technical quiz based on Computer and C++ and achieved 2ND position., Led badminton team as Vice-Captain at Intra-College Tournament 2014.
- High School Patiala, Participated as a play artist in a literacy-focused drama., Got first division in a handwriting competition of English and Hindi languages., Awarded third prize in a paper reading competition.
Hobbies and Interests
- Cooking Italian cuisine which helps to explore foreign cultural aspects.
- Calligraphy writing acts as an added factor for boosting confidence.
- Photography which helps to capture endearing memories of life.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Associate- Non-voice
Teleperformance Global Service Private Limited (Samsung)
2022.05 - 2022.11
Post-degree Certificate - Human Resources Management
York University School of Continuing Studies
MBA - Human Resources & Marketing
Chandigarh University
B. Tech. - Computer Science & Engineering
Chandigarh Group of Colleges
- Human Resource Management: HR for People Managers from Coursera.
- Fundamentals of Digital Marketing certification from Coursera.
- Excelled in an international standardized test of English language proficiency.
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