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Navneet Kaur
Medical Office Assistant
Calgary,AB
Summary
Being in medical field as medical office assistant/ medical assistant with over 10 years’ experience in telephone and face-to-face customer service. Knowledgeable with major customer issues, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Software EMR, MS office, Excel, Word, powerpoint and all medical procedures. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 11 years of relevant work experience to your team.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Medical Office Assistant
Shrimann Superspeciality Hospital
Jalandhar, Punjab
03.2018 - 05.2023
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used EMR to schedule appointments for doctor visits and procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Provided prompt, polite and professional in-person and telephone customer service.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Answered phone calls, triage/emergency calls in super-speciality hospital, all medical facility, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
Medical Assistant
BBC Heart Care Pruthi Hospital
Jalandha, Punjab
09.2013 - 12.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient spirometry.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Pharmacy Assistant - Pharmacy Assistant
Heritage College Calgary
Calgary, AB 09.2023 - Current
Bachelor In Electro-homeopathy Medicine &Surgery - Alternative Medicine
NEHM
New Delhi 04.2008 - 04.2012
Skills
Healthcare coding
Physician assistance
Insurance billing procedures
Payment collection and processing
Understanding of medical ethics
Managing patient records
Follow-up skills
Medical Records Management
Transcription of medical notes
Interpersonal Communication
Dependable and Responsible
Self-Motivated
Understanding of medical terminology
Critical Thinking
Organization and Time Management
Teambuilding
Active Listening
Accomplishments
- English Advanced
- Supervised team of 30 staff members.
- Collaborated with team of 30 in the development of Triage and Emergency department.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Learning new methods of medical procedure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Stop chasing the money and start chasing the passion.
Tony Hsieh
Timeline
Pharmacy Assistant - Pharmacy Assistant
Heritage College Calgary
09.2023 - Current
Medical Office Assistant
Shrimann Superspeciality Hospital
03.2018 - 05.2023
Medical Assistant
BBC Heart Care Pruthi Hospital
09.2013 - 12.2017
Bachelor In Electro-homeopathy Medicine &Surgery - Alternative Medicine
NEHM
04.2008 - 04.2012