Summary
Overview
Work History
Education
Skills
Timeline
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Navneet Kaur

Brampton,ON

Summary

Motivated Customer service professional with engaging personality and flexible approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Server

Nitro Lounge
07.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Customer Care Representative

Rogers Communications
09.2020 - 06.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.
  • Resolved concerns with products or services to help with retention and drive sales.

Recruiter Coordinator

Randstad Canada
05.2020 - 08.2020
  • Provided assistance and support to employees.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Creating new hire employee letters, packages, and managing the on-boarding process.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Coordinated incoming job requisitions and applications.
  • Operated and maintained applicant tracking and candidate management systems.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Inventory Control Clerk

SCI Logistics
06.2018 - 06.2020
  • Maintained inventory count, tracked usage, and documented variances.
  • Completed physical inventory counts each month.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Plans daily job responsibilities of team members.
  • Implemented lost items bin idea to enhance inventory operation
  • Completed scheduled audits with efficient and accurate approach.

Education

Management Graduate Certificate - Human Resources

Mohawk College
Hamilton, ON
04.2020

Mobile Application Development Graduate Certificate - undefined

Northern College
Scarborough, ON
04.2018

Bachelor of Science - Information Technology

Lovely Professional University
Punjab, India
02.2016

Skills

  • Time Management
  • Planning & Organizing
  • Teamwork & Collaboration
  • Customer Service
  • Relationship Building
  • Professional Communication
  • Detail Orientated
  • Conflict Resolution
  • Confidentiality
  • Customer Data Confidentiality
  • Training and Development
  • Organizational Leadership

Timeline

Server

Nitro Lounge
07.2023 - Current

Customer Care Representative

Rogers Communications
09.2020 - 06.2023

Recruiter Coordinator

Randstad Canada
05.2020 - 08.2020

Inventory Control Clerk

SCI Logistics
06.2018 - 06.2020

Management Graduate Certificate - Human Resources

Mohawk College

Mobile Application Development Graduate Certificate - undefined

Northern College

Bachelor of Science - Information Technology

Lovely Professional University

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Navneet Kaur