Navneet Heera
St. Thomas
Summary
Results-driven logistics professional prepared for demands of dynamic logistics environment. Extensive experience in streamlining transportation and warehouse operations to enhance overall efficiency. Focused on team collaboration and achieving results, known for adaptability and reliability in meeting changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Logistics coordinator/ Dispatcher
Conrad Refrigerated Trucking Ltd
02.2022 - Current
- Managed cross-functional teams for efficient project execution and timely completion.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Communicated regularly with drivers, field personnel, or service technicians to provide updates, instructions, or route changes
- Planned and optimize routes for drivers to ensure timely deliveries or services, factoring in traffic, road conditions, and distances
- Use GPS or other tracking systems to monitor the location and status of vehicles or personnel in real-time
- Documenting Dispatch Activities- Maintained detailed records of calls, dispatches, vehicle assignments, and customer interactions for future reference or reporting purposes
- Addressed customer inquiries, provide status updates, and resolve any issues related to service or deliveries
- Ensured all dispatches adhere to safety standards, such as road safety regulations, legal requirements, and operational procedures.
- Collaborate with warehouse teams, operations managers, to ensure smooth operations and effective service delivery
- In the case of emergency dispatching, coordinate with emergency teams (ambulance, police, fire services) to ensure quick responses.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
- Balanced budget constraints with logistics requirements to optimize resource allocation.
- Developed training programs for new hires, significantly improving their understanding of logistics operations.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
Import/Export Coordinator
Erie Meats Products Ltd
08.2019 - 02.2022
- Determined shipping methods and prepared bills of lading (AP), invoices, and other shipping documents
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods
- Coordinated with international customers for Export
- Worked with CFIA/USDA to get label approval for export
- Get Veterinary approval for exports
- (OMIC, 1454, A9, A1 etc.)
- Monitored the Quality of incoming and outgoing products
- Dealt with customer complaints and followed through with investigation
- Help in Audits with Traceability of raw material to the final product and thereafter throughout the supply chain
- Troubleshooting for any Export stuck at the international border.
- Evaluated existing processes to identify areas for improvement in import/export operations continuously.
- Enhanced customer satisfaction by addressing and resolving import/export issues promptly.
- Delivered timely reports on shipment statuses by maintaining an up-to-date database on all ongoing operations.
- Streamlined import/export processes by implementing efficient documentation and tracking systems.
- Played a vital role in achieving business targets by providing expert guidance on import/export regulations and restrictions.
- Developed strong relationships with customs brokers, facilitating faster clearance of goods.
- Ensured compliance to international trade regulations through rigorous review of documentation and procedures.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
Quality Assurance Specialist
Erie Meat Products Ltd
10.2018 - 07.2019
- Ensure hygiene practices and GMPs are followed during the entire production run
- Conduct routine tests for product specifications which includes paw material specification check, label check, finished product check etc
- Trained in calibration and maintenance in technical lab equipment (IR thermometers, Foss machine, PH-meter etc.)
- Trained for sensory analysis
- Performed data entry and record keeping
- Regular filling and monitoring of HACCP documents
- Regular monitoring of CCP
- Head my own team to compose products (Export Loads) for CFIA approval.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
Quality Control Technician
Erie Meat Products Ltd
01.2018 - 09.2018
- Ensure hygiene practices and GMPs are followed during the entire production run
- Conduct routine tests for product specifications which includes paw material specification check, label check, finished product check etc
- Trained in calibration and maintenance in technical lab equipment (IR thermometers, Foss machine, PH-meter etc.)
- Trained for sensory analysis
- Performed data entry and record keeping
- Regular filling and monitoring of HACCP documents
- Regular monitoring of CCP
- Head my own team to compose products (Export Loads) for CFIA approval.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
Education
Bachelors - Food Technology (HONS)
Punjab Agricultural University
PG Diploma - Food Safety and Quality Assurance
Conestoga College
PG Diploma - Operations Leadership in Food Manufacturing
Conestoga College
Skills
- Problem solving
- Decision Making
- Customer service
- Regulatory compliance
- Data analysis and Data Entry
- Team collaboration
- Negotiation skills
- Process improvement
- Punctual and dependable
- Process optimization
- Computer-based inventory system
- Attention to detail
- Warehouse and transportation operations
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Gujrati
Limited Working
Certification
Integrated Logistics (Under CITT)
logistics Processes (Under CITT)
Transportation System (Under CITT)
HACCP Certification
Timeline
Logistics coordinator/ Dispatcher
Conrad Refrigerated Trucking Ltd
02.2022 - Current
Import/Export Coordinator
Erie Meats Products Ltd
08.2019 - 02.2022
Quality Assurance Specialist
Erie Meat Products Ltd
10.2018 - 07.2019
Quality Control Technician
Erie Meat Products Ltd
01.2018 - 09.2018
PG Diploma - Food Safety and Quality Assurance
Conestoga College
PG Diploma - Operations Leadership in Food Manufacturing
Conestoga College
Bachelors - Food Technology (HONS)
Punjab Agricultural University
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