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Bar / Beverage Manager | Marquee Lounge

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I strive to broaden my experience in the hospitality and guest services industry by ensuring absolute guest satisfaction in every encounter, commitment to any given task, and playing my part in the growth of any given company or organization. I aim to build my team and guide them to achieving the highest standards in our industry.
Intuitive hospitality industry professional, with excellent organization and time management skills. Proficient and efficient communication. Highly-qualified in Customer Service, effective conflict resolution and persuasive communication. Knowledgeable about quality assurance and training. Hardworking and reliable with an excellent attention to detail. Goal-driven with a solid background in both front- and back-of-house operations. Specializing in all guest facing operations, team leadership and building good rapport.

Dedicated,experienced and results-driven food and beverage supervisor with over 10 years of progressive leadership experience in the Food & Beverage industry, I bring a track record of improving operational efficiency and customer satisfaction. My expertise in inventory and budget management, staff development, Demonstrated success in driving revenue growth and commitment to excellence align with the high standards of service and passion for hospitality that define a dynamic environment.

A dynamic hospitality professional focused on delivering the highest standards customer service.
Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and focus in a busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Thinks critically with can-do attitude for successful business operations. A customer-focused person and eager to put excellent communication and interpersonal skills into practice for a successful business operation.

Highly motivated Senior Business system Analyst professional with 11+ years of experience in Capital Markets, Wealth Management and Financial Services industry with excellent understanding of financial products like Fixed Income, Equities, Derivatives (Swaps, Options and Futures), Mutual Funds, ETFs, FOREX and Risk analysis of Investments using Monte Carlo simulation and Option Greeks. Exposure to regulations & compliance such as FINRA, ERISA, IRS, SEC, GAAP, FINMA, Investment Advisers Act, The Investment Company Act, Securities Exchange Act, Securities Investor Protection Act. In depth knowledge of Software development life cycle (SDLC) methodologies like Waterfall, Scrum, Waterfall-Scrum hybrid, Scale Agile Framework (SAFe), ScrumBan, Kanban, and Spiral. Stay informed about regulatory requirements related to KYC and ensure that the organization's KYC processes align with these regulations. Collaborate with stakeholders to understand their business needs and requirements related to ISO and SWIFT standards. In depth knowledge of Requirement Management, Change Management, Defect Management, Release Management, Project Management and Risk Management using JIRA, HP ALM and MS Project as project management tools. Proficient in networking with individuals at various levels and facilitate Requirements Elicitation sessions like survey/questionnaires, Interviews, Brainstorming, Focus group, Requirement workshops, Interface analysis, Document analysis and JAD. Conducted detailed project analyses of Business Processes by GAP analysis (AS-IS & TO-BE), Risk analysis, Impact assessment, Cause and effect analysis (Root cause analysis), Effort estimation, Cost-Benefit analysis, SWOT analysis & Feasibility Analysis. Proficiency in documenting artifacts by gathering requirements such as Business Requirements Document (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS), Use Case Document (USD), Requirement Traceability Matrix (RTM), Change Request Document, Work Breakdown Structure (WBS), Risk Register and Project Charter Appropriately escalate NC/CAPA issues that could impact quality or timelines Automated clearing house (ACH), NACHA formats, Swift messages, Cheque Imaging, Billings Banking Infrastructure, Authorization and clearing settlements, ISO 20022 messages formats, Banking channels like telephony, Bankline etc. , Ensure seamless integration between KYC processes and other systems used in the organization, such as Customer Relationship Management (CRM) and transaction monitoring systems. Knowledge and exposure working with various regulations and compliance such as FINRA, FINCEN, PATRIOTIC ACT, BSA, AML and KYC Held team meetings to mediate disputes between AML analysts and QAs by identifying and discussing gaps in their understanding of guidance, which led to improvements in policies and procedures through constructive dialogue. Collaborate with IT teams to ensure seamless integration between Salesforce and other systems. Document and understand the organization's KYC processes, including data collection, verification, and monitoring procedures.

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MOJ MASTI BAR&LOUNGE

DESI INDIAN LOUNGE

COSTCO (CDS FOOD DEPARTMENT)

DHALIWAL'S LOUNGE

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Business Administration

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MOJ MASTI BAR&LOUNGE

DESI INDIAN LOUNGE

COSTCO (CDS FOOD DEPARTMENT)

DHALIWAL'S LOUNGE

Business Administration

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